At a Glance
- Tasks: Lead and inspire a customer service team to deliver exceptional service.
- Company: Bath & North East Somerset Council, dedicated to community service.
- Benefits: Competitive benefits and opportunities for personal development.
- Other info: Flexible role with a focus on safeguarding vulnerable groups.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in people management and a strong customer service background.
The predicted salary is between 30000 - 40000 € per year.
Bath & North East Somerset Council is seeking a Customer Services Team Leader to drive management and development of a customer service team. The role is focused on inspiring and guiding team members to deliver top-notch service to residents across various locations, including Bath Central Library.
Candidates need proven experience in people management, coaching, and a strong customer service background. The position requires flexibility and a commitment to safeguarding vulnerable groups. Competitive benefits are offered.
Customer Services Team Leader - Lead, Coach & Deliver Impact employer: BATH & NORTH EAST SOMERSET COUNCIL
Bath & North East Somerset Council is an exceptional employer that prioritises the growth and development of its employees, offering a supportive work culture where team leaders can inspire and coach their teams to deliver outstanding service. With a commitment to community welfare and safeguarding, employees enjoy competitive benefits and the opportunity to make a meaningful impact in the lives of residents across beautiful locations like Bath Central Library.
Contact Detail:
BATH & NORTH EAST SOMERSET COUNCIL Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Team Leader - Lead, Coach & Deliver Impact
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Bath & North East Somerset Council on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We can role-play with friends or use online resources to boost our confidence.
✨Tip Number 3
Showcase your coaching skills! Think of examples where you've inspired or developed team members. We want to highlight how we can lead and motivate others to deliver exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CV and cover letter to match the job description perfectly.
We think you need these skills to ace Customer Services Team Leader - Lead, Coach & Deliver Impact
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading and coaching teams. We want to see how you've inspired others to deliver great customer service, so share specific examples that showcase your impact.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Services Team Leader role. We love seeing candidates who understand our mission and values, so reflect that in your writing.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and avoid jargon – we want to get to know you without any confusion!
Apply Through Our Website:Make sure to apply through our website for the best chance of being noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at BATH & NORTH EAST SOMERSET COUNCIL
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with Bath & North East Somerset Council's values and how they align with your experience in customer service and team management. This will help you demonstrate that you're not just a fit for the role, but also for the organisation.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed team members in the past. Think about specific situations where your guidance led to improved performance or customer satisfaction. This will highlight your ability to inspire and lead a team effectively.
✨Flexibility is Key
Be ready to discuss how you've adapted to changing circumstances in previous roles. The job requires flexibility, so share instances where you've successfully managed unexpected challenges while maintaining high service standards.
✨Commitment to Safeguarding
Since the role involves working with vulnerable groups, be prepared to talk about your understanding of safeguarding principles. Share any relevant experiences that demonstrate your commitment to protecting those in your care, which will show that you take this responsibility seriously.
