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- Tasks: Lead a dynamic customer service team and enhance the library experience for our community.
- Company: Join Bath Central Library, a supportive and collaborative environment.
- Benefits: Enjoy fair pay, work/life balance, and a commitment to diversity and inclusion.
- Other info: Flexible working arrangements considered; safeguarding commitment required.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Previous people management experience is essential.
The predicted salary is between 30000 - 40000 £ per year.
At Bath we’re looking for strong customer service leadership and people management skills, and we’ll support you to learn the library environment. Please note: this role requires previous people management experience. If you have not managed staff (including performance, absence and development), please do not apply.
Where will you be working? This is a customer‑facing role based primarily at Bath Central Library. You’ll need to be flexible to work across all our Customer Services teams and locations when required, including the Contact Centre, supporting service delivery wherever demand is highest. This is not a hybrid or remote working position.
Why join us? You’ll be part of a supportive leadership cluster where collaboration and continuous improvement are the norm. We care about our people, our residents, and the communities we serve, and we’re looking for someone who shares that ethos.
- Boldness – we’re not afraid to try new things.
- Empowerment – we trust our people to make decisions.
- Support – we’ve got each other’s backs, and we’re here to support our customers.
- Transparency – we’re open, honest, and always learning.
Benefits: We offer a wide range of benefits to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion. We are a Disability Confident Employer. Applications for job‑share, part‑time and flexible working arrangements are welcomed and will be considered in line with business needs.
Please note that this role is subject to an Enhanced/Basic DBS Check.
Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment, anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with or without barred list checks.
Customer Services Team Leader employer: BATH & NORTH EAST SOMERSET COUNCIL
Contact Detail:
BATH & NORTH EAST SOMERSET COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service field and let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your leadership skills. Think of examples where you've successfully managed a team, handled performance issues, or supported staff development. We want to hear your stories!
✨Tip Number 3
Show your passion for customer service! When you get the chance to chat with potential employers, share why you love helping people and how you embody the values of boldness, empowerment, and support. Let your enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at Bath Central Library.
We think you need these skills to ace Customer Services Team Leader
Some tips for your application 🫡
Show Off Your Leadership Skills: Make sure to highlight your previous people management experience in your application. We want to see how you've led teams, managed performance, and supported staff development.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect our values of boldness, empowerment, support, and transparency. Show us how you embody these traits!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BATH & NORTH EAST SOMERSET COUNCIL
✨Showcase Your Leadership Skills
Make sure to highlight your previous people management experience during the interview. Prepare specific examples of how you've successfully managed staff performance, absence, and development. This will demonstrate that you have the necessary skills to lead a customer service team effectively.
✨Understand the Library Environment
Familiarise yourself with the library environment and the services offered at Bath Central Library. Research their values and ethos, and be ready to discuss how you can contribute to their mission of supporting the community. This shows your genuine interest in the role and the organisation.
✨Emphasise Flexibility and Collaboration
Since the role requires flexibility across various teams and locations, be prepared to discuss your adaptability. Share examples of how you've collaborated with different teams in the past and how you can support service delivery wherever demand is highest.
✨Align with Their Values
Bath values boldness, empowerment, support, and transparency. Think about how your personal values align with theirs and prepare to share instances where you've embodied these principles in your work. This will help you connect with the interviewers on a deeper level.