Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service across various locations.
- Company: Join Bath & North East Somerset Council, dedicated to improving lives in the community.
- Benefits: Enjoy a supportive work environment with great work/life balance and competitive pay.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in people management and a strong background in customer service required.
- Other info: Flexible working across multiple sites; not a remote position.
The predicted salary is between 36000 - 60000 £ per year.
At Bath & North East Somerset Council we have one overriding purpose to improve people\’s lives.
Are you a natural leader with a passion for people and a knack for delivering top-notch customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we\’ve got the perfect opportunity for you
We\’re on the lookout for a Customer Services Team Leader to join our dynamic team. You\’ll be at the heart of our customer-facing operations, leading a talented group of advisors who support residents across multiple access points. From libraries to community hubs, you\’ll help shape the way we deliver services that truly make a difference.
What You\’ll Be Doing:
- Leading, coaching and inspiring your team to be the best they can be.
- Supporting your team to deliver excellent, customer-focused service.
- Managing workloads, reprioritising where needed to respond to emerging issues or demands
- Working collaboratively with all Customer Services teams to deliver a truly joined up service across all our locations.
- Managing performance, supporting development, and keeping morale higheven during times of change.
- Handling recruitment, onboarding and induction like a pro.
- Making sure our customersespecially those who are vulnerableget the support they need, when they need it.
- Driving service improvements and spotting opportunities to make things better, faster, and more efficient.
- Collaborating with other teams and partners to keep things running smoothly.
What We\’re Looking For:
- Proven experience in people managementyou know how to build high-performing teams and tackle tricky conversations with confidence.
- A strong background in customer service, ideally in a busy operational setting.
- A great communicator who can represent the service in internal and external forums.
- A strategic thinker who can turn data into action and align team efforts with wider organisational goals.
- Someone who genuinely cares about people and wants to improve lives.
Where will you be working?
We\’re looking for someone who\’s flexible and mobile you\’ll be working from our customer facing locations every day with your primary location being Bath Central Library. You\’ll be ready to support our other locations when needed, including the Contact Centre. Being adaptable and comfortable working across different sites is key. Please note This is not a hybrid or remote working position.
Why join us?
You\’ll be part of a supportive leadership cluster where collaboration and continuous improvement are the norm. We care about our people, our residents, and the communities we serveand we\’re looking for someone who shares that ethos.
We live by our values:
- Boldness We\’re not afraid to try new things.
- Empowerment We trust our people to make decisions.
- Support We\’ve got each other\’s backs, and we\’re here to support our customers.
- Transparency We\’re open, honest, and always learning.
If you\’re ready to lead with purpose and make a real difference to people\’s lives, we\’d love to hear from you
If you are interested in this post and require more details or just to chat through the role and what\’s involved, please contact Natasha Powell, Customer Services Operations Manager by email at: or by telephone on
Interview date: 13/10/2025
Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible
- Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council\’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
About Bath and North East Somerset Council.
Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
Why Bath and North East Somerset Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to
At Bath and North East Somerset Council we have one overriding purpose to improve peoples lives. Find out more about our values at
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion
We are a Disability Confident Employer find out more at
The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
Please note that this role is subject to a Basic DBS Check.
Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.
Customer Services Team Leader employer: BATH & NORTH EAST SOMERSET COUNCIL
Contact Detail:
BATH & NORTH EAST SOMERSET COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bath & North East Somerset Council's values and mission. This will help you align your answers with what they care about, showing you're a perfect fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. Be ready to share these during your interview to demonstrate your experience and passion for people.
✨Tip Number 3
Show your adaptability! Since this role requires working across different locations, be prepared to discuss how you've successfully managed change in the past. Highlight your flexibility and willingness to jump in wherever needed.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the team dynamics and how they measure success in customer service. This shows your genuine interest and helps you assess if it’s the right fit for you.
We think you need these skills to ace Customer Services Team Leader
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your passion for helping others shine through. We want to see how you genuinely care about improving lives and delivering top-notch customer service.
Highlight Your Leadership Skills: Make sure to showcase your experience in leading teams. Talk about how you've inspired and coached others to achieve their best, as this is key for the Customer Services Team Leader role.
Be Specific About Your Experience: Use specific examples from your past roles to demonstrate your skills in customer service and people management. We love seeing real-life scenarios that show how you’ve tackled challenges and made a difference.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
How to prepare for a job interview at BATH & NORTH EAST SOMERSET COUNCIL
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Bath & North East Somerset Council's values and mission. Familiarise yourself with their customer service approach and think about how your experience aligns with their goals. This will show that you're genuinely interested in the role and ready to contribute.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you inspired your team or improved customer service. Be ready to discuss how you handle tricky conversations and manage performance, as these are key aspects of the Customer Services Team Leader role.
✨Demonstrate Your Adaptability
Since the role requires flexibility across different locations, be prepared to discuss your experiences in fast-paced environments. Share examples of how you've adapted to changing circumstances and managed workloads effectively. This will highlight your ability to thrive in a dynamic setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, ongoing projects, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the position is the right fit for you.
