Customer Service Library and Information Advisor in Bath

At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives.

Rolling Recruitment – Apply Anytime

We review applications as they arrive and will let you know if you have been shortlisted and arrange interviews when we have vacancies.

We’re looking for friendly, caring people to join us in full time, part time, casual, and multi‑site roles.

A Role That Puts People First

If you’re someone who genuinely enjoys helping people and making every interaction a positive one, you’ll be part of our Customer Services team – the front door to council services, supporting residents, visitors and local businesses across Bath, Keynsham and Midsomer Norton.

Every day you’ll help customers access the services they need – answering questions, guiding them through processes, checking documents or helping them make a booking. You’ll be the reassuring voice or friendly face that helps them feel supported, understood and confident.

Most enquiries will be routine, and you’ll be empowered to resolve them straight away. When something more complex arises, you’ll work with senior colleagues and specialist teams to ensure every customer gets the right support.

How You’ll Make a Difference

Your work will have a real impact on people’s lives. You’ll:

• Welcome customers and guide them through their enquiry with warmth and clarity
• Provide helpful, accurate advice across phone, digital and face‑to‑face channels
• Check and verify documents so customers can move forward without delays
• Escalate more complex or sensitive issues to the right teams
• Keep clear, accurate records so customers don’t have to repeat themselves
• Update customer information so everything is ready for processing and audit
• Support customers with bookings and payments, ensuring the process feels simple and secure

Every interaction is an opportunity to make someone’s day easier, and you’ll be part of a team that takes pride in doing exactly that.

Work Across Bath, Keynsham & Midsomer Norton

We have customer service locations across all three areas and offer roles based at a single site or across multiple sites if you enjoy variety in your workday.

What You’ll Bring

You don’t need to know everything on day one – we’ll support you as you learn – but we’re looking for people who:

• Have a good general level of education (A level or equivalent)
• Have experience helping customers in a frontline role
• Stay calm and professional when dealing with challenging situations
• Understand the importance of following processes and protocols
• Are comfortable using digital systems and online platforms
• Communicate clearly, kindly and positively
• Can organise their work within a structured workflow
• Are curious about the wider services the council and partners provide

Knowledge of library services is helpful but not essential – we’ll teach you what you need to know.

Why You’ll Love Working With Us

• You’ll make a real difference to people in your community
• You’ll join a supportive, friendly team that works together
• You’ll have opportunities to grow your skills and career
• You’ll enjoy flexibility that fits your lifestyle
• You’ll be part of a service that values kindness, accuracy and great customer care

Ready to Make a Difference

If you’re passionate about helping people and want to be part of a team that puts customers at the heart of everything, we’d love to hear from you. Apply today and take the next step toward a role where you can truly make an impact.

Please note that this role is subject to an Enhanced/Basic DBS Check.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

We are a Disability Confident Employer.