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For Companies At a Glance
- Tasks: Manage complaints and compliments for vital public services while ensuring fair handling.
- Company: Join Bath & North East Somerset Council, dedicated to improving lives in the community.
- Benefits: Enjoy flexible working, competitive pay, and a supportive team environment.
- Why this job: Make a real difference in people's lives through excellent customer service.
- Qualifications: Strong admin skills; knowledge of social care is a plus but not essential.
- Other info: Work in a modern office with great transport links and career growth opportunities.
The predicted salary is between 28800 - 48000 £ per year.
At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives. Are you passionate about delivering excellent customer service and ensuring complaints are handled fairly and professionally? If so, we are looking for an Information Governance Officer (Complaints) to join our busy team managing complaints and compliments for Children’s Services, Adult Social Care and Public Health Services and data protection enquiries.
About the Role
In this varied and challenging role, you will work alongside colleagues to ensure all complaints and compliments are dealt with appropriately and consistently within statutory and corporate guidance. You will record and monitor complaints and compliments, maintain detailed action plans, respond to enquiries via phone and email, liaise with managers and staff to determine appropriate actions and collate records for investigations and Ombudsman enquiries.
About You
We are looking for someone with strong administrative skills to ensure all information is accurately updated and maintained in our systems. You will also be asked to take minutes at complex meetings from time to time. A knowledge of Children’s Services and/or Adult Social Care would be an advantage, but training and regular supervision will be provided.
About the Team
The role is rewarding, and you will be working within a high performing team who continue to provide excellent service delivery. We offer a supportive flexible work/life balance, including working at home with the latest technology. Our main offices are the award-winning, modern Civic Centre in Keynsham, halfway between Bath and Bristol, which is easily accessible via car or public transport (train station 5 minutes’ walk). There are also opportunities to be based at our other council offices in the Guildhall (Bath) and in The Hollies (Midsomer Norton).
Interested to know more?
If you are interested in this post and require more details after reading the job description or just to chat through the role and what’s involved, then please contact Sara Watts, Complaints & Data Protection Team Manager at sarah_watts@bathnes.gov.uk or call 01225 477931. Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible. Interview date: 18/12/2025.
No Agencies Please
Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at‑risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
About Bath and North East Somerset Council
Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. The Council is committed to having a diverse and inclusive workforce. Applications for job‑share, part‑time and flexible working arrangements are welcomed and will be considered in line with business needs.
Please note that this role is subject to a Basic DBS Check. Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment.
Information Governance Officer (Complaints) in Bristol employer: BATH & NORTH EAST SOMERSET COUNCIL
Contact Detail:
BATH & NORTH EAST SOMERSET COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Governance Officer (Complaints) in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at Bath & North East Somerset Council. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Information Governance roles. Think about how your skills match the job description and be ready to share examples of your experience with complaints handling.
✨Tip Number 3
Show your passion for customer service during the interview. Talk about times you've gone above and beyond to resolve issues or improve processes. This will resonate well with the council's mission to improve people's lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Bath & North East Somerset Council.
We think you need these skills to ace Information Governance Officer (Complaints) in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills for the Information Governance Officer role. We want to see how your background aligns with our mission to improve people’s lives!
Showcase Your Customer Service Skills: Since this role involves handling complaints and compliments, it’s crucial to demonstrate your customer service expertise. Share examples of how you've dealt with similar situations in the past – we love hearing about your successes!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your qualifications.
Apply Early!: Don’t wait until the last minute to submit your application. Given the high demand for this position, we recommend applying as soon as possible through our website. This way, you won’t miss out on the opportunity to join our fantastic team!
How to prepare for a job interview at BATH & NORTH EAST SOMERSET COUNCIL
✨Know Your Stuff
Familiarise yourself with the key responsibilities of the Information Governance Officer role. Understand the processes involved in handling complaints and compliments, especially within Children’s Services and Adult Social Care. This will help you answer questions confidently and demonstrate your passion for delivering excellent customer service.
✨Showcase Your Skills
Highlight your strong administrative skills during the interview. Be ready to discuss your experience with maintaining accurate records and managing data protection enquiries. Use specific examples from your past roles to illustrate how you've successfully handled similar tasks.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle a complex complaint or manage conflicting information. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the support provided for training, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
