At a Glance
- Tasks: Lead and improve transport services for schools and vulnerable adults in the community.
- Company: Join a supportive council team making a real difference in Bath and North East Somerset.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Embrace a diverse workplace committed to safeguarding and community welfare.
- Why this job: Make a meaningful impact on residents' lives while leading a dynamic team.
- Qualifications: Degree level education and experience in managing transport services required.
The predicted salary is between 40000 - 50000 £ per year.
About the Team
Every day hundreds of journeys take place because of the decisions, partnerships and services delivered by our Passenger Transport team.
From helping children and young people access education, to ensuring vulnerable adults can reach essential care and support, this is a service that has a direct and meaningful impact on residents and families across Bath and North East Somerset.
About the Role
Reporting within the Place Management leadership team, you will lead a diverse operational service responsible for:
- Home to School Transport
- SEND Transport
- Adult Social Care Transport
- Passenger Fleet Operations
- Operator Licence Compliance
- Transport Contracts and Providers
- Safeguarding and Transport Safety
- Service Improvement and Transformation
You will work closely with schools, families, councillors, transport operators, social care colleagues and regional partners to ensure services are safe, effective, financially sustainable and centred around the needs of residents.
You will lead experienced managers and operational teams, providing visible, supportive leadership whilst creating a culture of accountability, collaboration and continuous improvement.
- What you'll be responsible for
- Providing strategic leadership across the Council's Passenger Transport Service.
- Ensuring statutory transport responsibilities are delivered effectively and efficiently.
- Leading transport contract management, commissioning and provider relationships.
- Maintaining high standards of safeguarding, compliance and passenger safety.
- Acting as a senior lead for fleet operations and Operator Licence responsibilities.
- Driving service transformation, innovation and continuous improvement.
- Managing significant budgets and ensuring value for money.
- Building trusted relationships with Members, schools, families, providers and partners.
- Leading, developing and supporting managers and staff to succeed.
- Creating a resilient, inclusive and high-performing service culture.
About You
This is a role for someone who can balance strategic thinking with operational delivery; someone who is equally comfortable leading service transformation, responding to operational challenges, and supporting colleagues through change.
You will be educated to degree level (or able to demonstrate equivalent knowledge and experience) and hold a Passenger Transport Manager CPC, or be able to achieve the qualification required to support the Council's Operator Licence responsibilities.
What we're looking for
- Significant experience managing complex operational transport services.
- Strong understanding of SEND, education or adult social care transport provision.
- Experience managing contracts, providers and commercial relationships.
- A track record of delivering service improvement and organisational change.
- Strong financial management and budget oversight skills.
- Excellent stakeholder and relationship-building abilities.
- Experience leading and developing teams through periods of change.
- Sound judgement, resilience and political awareness.
- A collaborative and empowering leadership style.
Please note that this role is subject to an Enhanced/Basic DBS Check.
Safeguarding Statement
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment.
As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
The Council is a Disability Confident Employer.
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Service Manager - Passenger Transport in Bath employer: BATH & NORTH EAST SOMERSET COUNCIL
Bath & North East Somerset Council is an excellent employer, offering a supportive work culture that values diversity and inclusion. As part of our SEND service, you will have the opportunity to make a meaningful impact on the lives of children and young people while benefiting from professional development and growth opportunities in a collaborative environment at the Keynsham Civic Centre.
Contact Details:
BATH & NORTH EAST SOMERSET COUNCIL Recruitment Team
