At a Glance
- Tasks: Answer calls, manage bookings, and handle admin tasks to support families in need.
- Company: Community-focused organisation dedicated to improving lives of children and families.
- Benefits: Supportive work environment with opportunities for personal growth and development.
- Other info: Join a passionate team and help create a positive impact in the community.
- Why this job: Make a real difference in your community while gaining valuable skills.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office.
The predicted salary is between 20000 - 25000 £ per year.
About the Team
Family hubs are a vital part of the community. We provide early help and preventative support to families facing challenges and who have children under 8 years old. Our aim is to improve the lives of children and families.
About the Role
Receptionist/Administrator position based at the Bath West site (Dominion Road, Twerton).
Key Responsibilities
- Answering the phone promptly and dealing with enquiries efficiently
- Making new room bookings using Outlook
- Processing petty cash claims
- General administration tasks such as photocopying, data entry, typing and taking minutes, updating spreadsheets where necessary
- Excellent IT skills
- Meeting and greeting visitors face to face
- Dealing with challenging situations in a calm, empathic manner
- Working as a team with visitors and colleagues
- Providing cover for absent colleagues in other areas
About You
- Excellent customer service skills and a courteous and effective manner under pressure
- Empathetic whilst paying attention to detail and working calmly under pressure, and a good team player
- Well organised with sound IT skills, including proficiency in Microsoft Excel, Outlook, Word and Publisher
If you are interested in this post and need more information or to discuss the role, please contact Emily Cross, Office and Finance Manager, 01225 396662 or emily_cross@bathnes.gov.uk, or Kate Fairhurst, Bath West Children's Centre Coordinator, 01225 396662 or Kate_Fairhurst@bathnes.gov.uk.
Provisional Post End Date: 01/04/2029
No agencies please.
Receptionist/ Administrator in Bath employer: BATH & NORTH EAST SOMERSET COUNCIL
Bath & North East Somerset Council is an excellent employer, offering a supportive work culture that values diversity and inclusion. As part of our SEND service, you will have the opportunity to make a meaningful impact on the lives of children and young people while benefiting from professional development and growth opportunities in a collaborative environment at the Keynsham Civic Centre.
Contact Details:
BATH & NORTH EAST SOMERSET COUNCIL Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/ Administrator in Bath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BATH & NORTH EAST SOMERSET COUNCIL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BATH & NORTH EAST SOMERSET COUNCIL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist/ Administrator in Bath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BATH & NORTH EAST SOMERSET COUNCIL:Your cover letter is your chance to shine! Tell us why you want to work at BATH & NORTH EAST SOMERSET COUNCIL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BATH & NORTH EAST SOMERSET COUNCIL!
How to prepare for a job interview at BATH & NORTH EAST SOMERSET COUNCIL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
