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- Tasks: Respond to customer inquiries and build relationships in a dynamic contact centre.
- Company: Join Bath & North East Somerset Council's award-winning team.
- Benefits: Opportunities for personal development and making a positive impact.
- Other info: Contact Natasha Powell for more details on this exciting opportunity.
- Why this job: Be part of a team dedicated to quality service and community support.
- Qualifications: Proven customer service experience and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
Bath & North East Somerset Council is seeking an advisor for its Customer Service Contact Centre. The role involves responding to customer inquiries, developing relationships, and processing bookings.
Ideal candidates will have proven customer service experience and strong communication skills. Join an award-winning team committed to providing quality services and making a positive difference. Opportunities for personal development are available.
Interested applicants can contact Natasha Powell at natasha_powell@bathnes.gov.uk for details.
Multi-Channel Customer Service Advisor in Bath employer: BATH & NORTH EAST SOMERSET COUNCIL
Contact Detail:
BATH & NORTH EAST SOMERSET COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Channel Customer Service Advisor in Bath
✨Tip Number 1
Make sure you research Bath & North East Somerset Council and their values. Understanding their commitment to quality services will help you tailor your approach during interviews and show that you're genuinely interested in being part of their award-winning team.
✨Tip Number 2
Practice your communication skills! Since the role involves responding to customer inquiries, we recommend doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently when it comes to showcasing your customer service experience.
✨Tip Number 3
Network with current or former employees of the council if you can. They can provide insider tips on what the interview process is like and what qualities they value most in a Multi-Channel Customer Service Advisor. Plus, it shows initiative!
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Multi-Channel Customer Service Advisor in Bath
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've handled inquiries and built relationships with customers in the past!
Communicate Clearly: Strong communication skills are key for this role. When writing your application, keep your language clear and concise. We appreciate a well-structured response that gets straight to the point!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to the job description. Show us why you’re the perfect fit for our award-winning team at Bath & North East Somerset Council.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details!
How to prepare for a job interview at BATH & NORTH EAST SOMERSET COUNCIL
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how they relate to handling inquiries and building relationships with customers.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers when discussing past experiences.
✨Research the Council's Values
Familiarise yourself with Bath & North East Somerset Council’s mission and values. This will help you align your answers with their commitment to quality services and making a positive difference in the community.
✨Prepare Questions to Ask
Think of insightful questions to ask Natasha Powell or the interview panel. This shows your genuine interest in the role and helps you understand more about the team and opportunities for personal development.