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- Tasks: Lead and inspire a customer service team to deliver exceptional service.
- Company: Bath & North East Somerset Council, dedicated to community service.
- Benefits: Competitive benefits and opportunities for personal development.
- Other info: Flexible role with a commitment to safeguarding vulnerable groups.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in people management and a strong customer service background.
The predicted salary is between 30000 - 40000 £ per year.
Bath & North East Somerset Council is seeking a Customer Services Team Leader to drive management and development of a customer service team. The role is focused on inspiring and guiding team members to deliver top-notch service to residents across various locations, including Bath Central Library.
Candidates need proven experience in people management, coaching, and a strong customer service background. The position requires flexibility and a commitment to safeguarding vulnerable groups. Competitive benefits are offered.
Customer Services Team Leader - Lead, Coach & Deliver Impact in Bath employer: BATH & NORTH EAST SOMERSET COUNCIL
Contact Detail:
BATH & NORTH EAST SOMERSET COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader - Lead, Coach & Deliver Impact in Bath
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Bath & North East Somerset Council on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We can role-play with a friend or use online resources to boost our confidence.
✨Tip Number 3
Showcase your coaching skills! Think of examples where you've inspired or developed team members. We want to highlight how we can lead and motivate others to deliver exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status easily and stay updated on any new opportunities.
We think you need these skills to ace Customer Services Team Leader - Lead, Coach & Deliver Impact in Bath
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading and coaching teams. We want to see how you've inspired others to deliver great customer service, so share specific examples that showcase your impact.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention how your skills align with the job description and why you’re excited about working with us at Bath & North East Somerset Council.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Avoid jargon and make it easy for us to see why you’re the right fit!
Apply Through Our Website: Make sure to apply through our official website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at BATH & NORTH EAST SOMERSET COUNCIL
✨Know Your Stuff
Make sure you understand the role of a Customer Services Team Leader inside out. Familiarise yourself with Bath & North East Somerset Council's values and how they relate to customer service. This will help you demonstrate your commitment to delivering top-notch service during the interview.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed team members in the past. Think about specific situations where your guidance led to improved performance or customer satisfaction. This will highlight your people management experience and show that you can inspire others.
✨Flexibility is Key
Be ready to discuss your flexibility in managing a diverse team and adapting to different situations. Share instances where you've had to adjust your approach to meet the needs of vulnerable groups or handle unexpected challenges. This will demonstrate your commitment to safeguarding and your ability to lead effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This could be about the team's current challenges, the council's future plans for customer service, or how success is measured in this role. Asking thoughtful questions shows your genuine interest and helps you assess if the role is the right fit for you.