At a Glance
- Tasks: Help residents and visitors navigate council services with a friendly approach.
- Company: Bath & North East Somerset Council, dedicated to community support.
- Benefits: Flexible hours, competitive pay, and the chance to make a real difference.
- Other info: A positive attitude is essential for this rewarding role.
- Why this job: Join a team that values community engagement and customer satisfaction.
- Qualifications: Good education and previous customer service experience required.
The predicted salary is between 24000 - 28000 £ per year.
Bath & North East Somerset Council is seeking friendly and caring individuals to join their Customer Services team. This role involves directly helping residents, visitors, and local businesses across Bath, Keynsham, and Midsomer Norton by guiding customers through various council services.
Ideal candidates will possess a good level of education and have frontline customer service experience. You’ll engage with customers proactively, resolve enquiries, and maintain accurate records. Flexibility and a positive attitude are crucial to making a difference in your community.
Community Library & Customer Service Advisor in Bath employer: BATH & NORTH EAST SOMERSET COUNCIL
Bath & North East Somerset Council is an excellent employer that values community engagement and employee development. With a supportive work culture, opportunities for growth, and a commitment to making a positive impact in the local area, employees can find meaningful and rewarding careers while enjoying the vibrant atmosphere of Bath, Keynsham, and Midsomer Norton.
Contact Details:
BATH & NORTH EAST SOMERSET COUNCIL Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Community Library & Customer Service Advisor in Bath
✨Tip Number 1
Get to know the council services inside out! Familiarise yourself with what Bath & North East Somerset Council offers so you can confidently guide customers. This knowledge will help you stand out during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face in the role, like resolving enquiries or dealing with difficult customers. This will prepare you for real-life situations and show your proactive attitude.
✨Tip Number 3
Show off your flexibility! Be ready to discuss times when you've adapted to changing situations or gone the extra mile for a customer. This will highlight your positive attitude and commitment to making a difference.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and showcase your skills. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Community Library & Customer Service Advisor in Bath
Some tips for your application 🫡
Show Your Friendly Side:Since this role is all about helping people, make sure your application reflects your friendly and caring nature. Use warm language and share examples of how you've positively impacted customers in the past.
Highlight Your Experience:We want to see your frontline customer service experience shine through! Be specific about your previous roles and how they relate to guiding customers and resolving enquiries. This will show us you’re ready for the challenge.
Flexibility is Key:Flexibility and a positive attitude are crucial for this role. In your application, mention times when you've adapted to changing situations or gone the extra mile to help someone. It’ll show us you’re the right fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at BATH & NORTH EAST SOMERSET COUNCIL
✨Know the Council's Services
Familiarise yourself with the various services offered by Bath & North East Somerset Council. Understanding what they provide will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer enquiries or provided exceptional service. This will demonstrate your frontline experience and ability to engage with customers proactively.
✨Emphasise Flexibility and Positivity
Be ready to discuss how you handle changing situations and maintain a positive attitude, especially when dealing with challenging customers. Highlighting your adaptability will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare a few questions about the team dynamics or specific challenges the council faces. This shows that you're not only interested in the role but also invested in contributing positively to the community.
