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- Tasks: Patrol streets, issue parking notices, and educate the public on parking regulations.
- Company: Join a supportive team at BANES Council focused on community service.
- Benefits: Competitive salary, overtime pay, flexible working options, and a chance to work outdoors.
- Why this job: Make a real difference in your community while enjoying an active job.
- Qualifications: Strong customer service skills and a willingness to learn about parking regulations.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
The predicted salary is between 26403 - 27694 £ per year.
Join Our Team as a Civil Enforcement Officer!
Salary: £26,403 - £27,694 per annum (plus up to £3,900.00 per year, pro rata, in contractual overtime and enhancements). Full-time and part-time positions considered.
What You’ll Do
- Patrolling streets and car parks to ensure vehicles follow parking regulations.
- Issuing Penalty Charge Notices to vehicles parked in contravention.
- Educating and advising the public on where and how they can park safely, offering clear guidance on parking restrictions.
- Reporting suspected abandoned vehicles, damaged signs or street infrastructure so issues can be addressed quickly.
- Supporting residents, visitors and businesses by answering queries in a professional, friendly manner.
- Working collaboratively with colleagues across Parking Services and Enforcement & Operations to help maintain safe, accessible streets.
What We’re Looking For
- Has excellent customer service skills and can engage confidently and respectfully with the public, including in challenging situations.
- Enjoys working outdoors in all weather conditions, patrolling independently while also contributing to a wider team.
- Can remain calm, polite and professional, even when dealing with difficult or confrontational situations.
- Has strong observational skills and attention to detail when recording information or identifying contraventions.
- Is confident using digital tools and handheld devices to maintain accurate electronic records.
- Understands (or is willing to learn) key regulations such as the Traffic Management Act 2004, local Traffic Regulation Orders and relevant enforcement procedures.
- Physically fit and be able to walk as much as 10 miles per day whilst carrying approximately 8lb/4kg of equipment and be prepared to work in all weathers.
- Holds a full UK driving licence.
What You’ll Bring To The Team
- Takes pride in public service.
- Understands the importance of fairness and consistency.
- Communicates clearly and respectfully.
- Enjoys being active and working outdoors.
- Provides a positive, reassuring presence in the community.
Why This Role Matters
- Keep traffic flowing safely and efficiently.
- Improve air quality by reducing congestion.
- Support residents, businesses, and visitors with reliable, consistent parking management.
- Maintain attractive, usable public spaces across Bath & North East Somerset.
Working Hours
Fulltime positions cover 40 hours per week (37 hours plus 3 contractual overtime). Shifts operate on a rota between 6am and 10pm, including weekends, from a central Bath location. Additional overtime and shift allowances apply.
Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at‑risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. We are a Disability Confident Employer. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
This role is subject to a Basic DBS Check.
Civil Enforcement Officers in Bath employer: BATH & NORTH EAST SOMERSET COUNCIL
Contact Detail:
BATH & NORTH EAST SOMERSET COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officers in Bath
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Bath & North East Somerset Council. Understanding their values and how they operate will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service skills! Since this role involves engaging with the public, think of scenarios where you might need to handle difficult situations. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Show off your observational skills! During the interview, share examples of times when you've noticed details that others might have missed. This will demonstrate your attention to detail, which is key for a Civil Enforcement Officer.
✨Tip Number 4
Apply through our website! We want to see your application as soon as possible, especially since this role may close early due to high demand. Don’t wait around – get your application in today!
We think you need these skills to ace Civil Enforcement Officers in Bath
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your excellent customer service skills in your application. We want to see how you engage confidently and respectfully with the public, especially in challenging situations. Share examples that showcase your ability to communicate clearly and maintain professionalism.
Be Clear About Your Outdoor Experience: Since this role involves patrolling outdoors in all weather conditions, let us know about your experience working outside. Whether it’s a previous job or a personal hobby, we want to see that you enjoy being active and can handle the physical demands of the role.
Demonstrate Your Attention to Detail: We’re looking for someone with strong observational skills. In your application, mention any experiences where you had to record information accurately or identify issues. This will show us that you can keep track of important details while on the job.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team as a Civil Enforcement Officer!
How to prepare for a job interview at BATH & NORTH EAST SOMERSET COUNCIL
✨Know Your Regulations
Familiarise yourself with key regulations like the Traffic Management Act 2004 and local Traffic Regulation Orders. This knowledge will not only impress your interviewers but also show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled challenging situations with the public in the past. Highlight your ability to remain calm and professional, as this is crucial for a Civil Enforcement Officer who often deals with confrontational scenarios.
✨Demonstrate Your Observational Skills
Be ready to discuss how you pay attention to detail and record information accurately. You might even want to practice describing a scenario where you identified a parking contravention or reported an issue effectively.
✨Get Comfortable with Technology
Since you'll be using digital tools and handheld devices, brush up on your tech skills. Mention any relevant experience you have with electronic record-keeping, as this will show you're prepared for the job's demands.