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- Tasks: Welcome customers and handle enquiries across council and library services.
- Company: Bath & North East Somerset Council, dedicated to improving lives.
- Benefits: Gain valuable experience, flexible hours, and a supportive work environment.
- Why this job: Make a difference in your community while developing essential customer service skills.
- Qualifications: Positive attitude, willingness to learn, and good Microsoft Office knowledge.
- Other info: Opportunities for career growth and participation in local outreach events.
Overview
As the first point of contact regardless of the access point, you will welcome customers and deal with varied council and library enquiries. You will work proactively, providing a range of services and collaborate with internal and external service partners. You will also support and participate in events and activities from time to time, including outreach events in the local community.
Responsibilities
- Welcome customers and handle enquiries across council and library services.
- Deliver a range of services proactively and work with internal and external partners.
- Support and participate in events and activities, including outreach in the local community.
Qualifications and Skills
- Willingness to learn and maintain a positive attitude in delivering good customer service.
- Flexibility in approach.
- Good knowledge of Microsoft Office applications (Word, Outlook, Excel are essential).
Additional Information
- Disability Confident: A Disability Confident employer will generally offer an interview to applicants with a disability who meet the minimum criteria for the job. In certain recruitment situations (e.g., high-volume, seasonal, or peak times) the number of interviews offered may be limited for both disabled and non-disabled applicants. For details, please refer to the employer’s guidance.
- At Bath & North East Somerset Council, the overriding purpose is to improve people’s lives. This advert may close earlier than the stated closing date due to high demand; applicants are advised to apply promptly.
- Redeployee policy: the Council operates a policy of prior consideration for roles for individuals on the Council’s at-risk register (redeployee). Redeployees who meet the essential criteria will be considered ahead of external applicants.
- Find out more about the Council’s values and benefits at the provided links.
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Apprentice - Customer Service Library Information employer: BATH & NORTH EAST SOMERSET COUNCIL
Contact Detail:
BATH & NORTH EAST SOMERSET COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice - Customer Service Library Information
✨Tip Number 1
Get to know the council and library services inside out! Familiarise yourself with their values and recent events. This way, when you chat with them, you can show off your knowledge and enthusiasm.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face in the role. This will help you feel more confident when dealing with enquiries and showing that positive attitude they’re after.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider tips and maybe even a foot in the door!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Apprentice - Customer Service Library Information
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to engage with our community.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing how you can contribute to our team!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position.
How to prepare for a job interview at BATH & NORTH EAST SOMERSET COUNCIL
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes for great service and be ready to share examples of how you've handled enquiries or resolved issues in the past. This will show your willingness to learn and your proactive approach.
✨Familiarise Yourself with Microsoft Office
Since good knowledge of Microsoft Office applications is essential, make sure you're comfortable using Word, Outlook, and Excel. You might be asked about your experience with these tools, so consider preparing a few examples of how you've used them effectively in previous roles or projects.
✨Engage with the Community
Since the role involves outreach events, think about ways you can connect with the local community. Be prepared to discuss any previous experiences you have in community engagement or events, and express your enthusiasm for participating in such activities.
✨Show Flexibility and a Positive Attitude
Demonstrate your flexibility and positive attitude during the interview. Share instances where you've adapted to changing situations or maintained a cheerful demeanour while dealing with challenging customers. This will highlight your suitability for the role and align with the council's values.