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- Tasks: Support families at risk of homelessness and provide housing advice.
- Company: Join Bath & North East Somerset Council, dedicated to improving lives in the community.
- Benefits: Enjoy flexible work options, extensive training, and career development opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: A degree or relevant housing qualification and strong communication skills are essential.
- Other info: Remote work is possible; contact us for more details about the role.
The predicted salary is between 30000 - 42000 £ per year.
At Bath & North East Somerset Council we have one overriding purpose to improve people's lives. It’s an exciting time to be working in housing at Bath & North East Somerset. We are implementing an organisational change programme and have recently launched our Housing Plan 2025-30 which sets out ambitious actions for housing over the next 5 years.
We are now looking for an enthusiastic Housing Advisor to join our high performing housing options and homelessness team to make a real difference supporting families and individuals at risk of homelessness.
About The Role
The postholder will work within the Housing Options & Homelessness Team to deliver a high-quality service tasked with reducing homelessness. The team consists of 12 staff who perform both housing advice and homelessness decision roles. B&NES is a high-performing Council with relatively few households in temporary accommodation, reflecting the team's excellent work. The role is primarily based in Bath, but you may need to work from other locations in the district. There is also the opportunity to work from home by agreement.
About You
You will have:
- Knowledge of housing and homelessness legislation and experience in providing frontline housing options or homelessness services.
- A Degree and/or a relevant specialist Housing qualification in Housing Advice or equivalent.
- Excellent communication skills in all forms with the ability to influence, use empathy to understand complex situations, and to advise others.
- Be capable of performing efficiently and effectively in a high-pressure, fast-paced environment, handling challenging client behaviours with composure, integrity, and effectiveness.
- The role also requires excellent record keeping as well as IT skills. Experience of Civica Abritas or similar housing databases would be an advantage.
- You will need to have good communications skills. Experience of generating reports and managing website information would also be an advantage.
You can expect
- A comprehensive induction
- Regular supervision with your line manager
- Extensive training opportunities, through the council's training package covering IT skills and Safeguarding and Child Protection courses
- Career development opportunities for example, apprenticeships, qualifications, shadowing and coaching opportunities
If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Tracy Pullen, Assistant Team Manager - Housing Options, on Tracy_Pullen@BATHNES.GOV.UK or call 01225396336, or contact Victoria Canavan, Housing Advisor, on Victoria_Canavan@BATHNES.GOV.UK or call 01225396261.
Interview date: TBC
Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
About Bath & North East Somerset Council.
Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
Why Bath & North East Somerset Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. We are a Disability Confident Employer.
Housing Adviser employer: Bath & North East Somerset Council
Contact Detail:
Bath & North East Somerset Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Adviser
✨Tip Number 1
Familiarise yourself with the Housing Plan 2025-30 that Bath & North East Somerset Council has launched. Understanding their goals and how you can contribute will help you stand out during discussions.
✨Tip Number 2
Network with current employees or reach out to Tracy Pullen or Victoria Canavan for an informal chat. This can give you insights into the team dynamics and expectations, which can be invaluable during your interview.
✨Tip Number 3
Brush up on your knowledge of housing and homelessness legislation. Being able to discuss recent changes or challenges in this area will demonstrate your commitment and expertise in the field.
✨Tip Number 4
Prepare examples of how you've handled challenging client situations in the past. The role requires composure and empathy, so showcasing your experience in these areas will be crucial during the interview.
We think you need these skills to ace Housing Adviser
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Housing Adviser position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: Emphasise any previous experience you have in housing options or homelessness services. Use specific examples to demonstrate your knowledge of housing legislation and your ability to handle challenging situations.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples of how you've effectively communicated in past roles. This could include advising clients, writing reports, or collaborating with team members.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for this role. Use keywords from the job description and ensure that your documents reflect your enthusiasm for making a difference in the community.
How to prepare for a job interview at Bath & North East Somerset Council
✨Know Your Legislation
Make sure you brush up on housing and homelessness legislation before the interview. Being able to discuss relevant laws and how they apply to real-life situations will show your expertise and commitment to the role.
✨Demonstrate Empathy
As a Housing Adviser, you'll be dealing with individuals in challenging situations. Prepare examples of how you've used empathy in past roles to understand and support clients effectively.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Be ready to discuss how you've successfully communicated complex information to clients or colleagues in the past, and consider practising common interview questions with a friend.
✨Highlight Your IT Proficiency
Familiarity with housing databases like Civica Abritas can set you apart. If you have experience with similar systems, be sure to mention it, and be prepared to discuss how you manage records and generate reports efficiently.
