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- Tasks: Join our Digital Services team to process pension data and ensure accuracy for over 125,000 members.
- Company: Bath & North East Somerset Council aims to improve lives through high-quality public services.
- Benefits: Enjoy flexible work options, competitive pay, and a supportive work/life balance.
- Why this job: Make a real impact in your community while developing your skills in a dynamic environment.
- Qualifications: Ideal candidates should have experience with Local Government Pensions and strong communication skills.
- Other info: Contact Cassi Gough for more details or to discuss the role further.
The predicted salary is between 28800 - 43200 £ per year.
At Bath & North East Somerset Council we have one overriding purpose – to improve people's lives.
About the Avon Pension Fund
The Avon Pension Fund is a forward-thinking organisation that is continuing to introduce more digital services to improve member and scheme employer engagement. We are committed to providing a pension administration service of the highest standard while developing our staff so that they can fulfil their potential. We administer the Local Government Pension Scheme (LGPS) for over 125,000 members across 464 employers in the local area. Employers include local unitary councils, universities, academies, town and parish councils, housing associations and charities. The fund is worth over £5 billion and is one of the largest local authority pension funds in the UK.
About the Role
The Avon Pension Fund is looking for highly motivated and enthusiastic individuals to join its newly created Digital Services team, as Pensions Officers. Reporting to the Digital Services Team Leader, this position is responsible for the processing of leaver data received from scheme employers, assisting with the use of bulk and automated processing, as well as ensuring member data is accurate and up to date to enable members to fully utilise My Pension Online facilities and The Pensions Dashboard.
The successful candidates will work within the Digital Services Team by liaising with scheme employers and members of the scheme to ensure all data is correct and benefits are calculated in line with Local Government Pension Scheme Regulations. Effective customer service must be delivered to members and employers in line with agreed Service Level Agreements.
The postholders will be required to identify and act upon discrepancies within member data and provide feedback on opportunities for improving working practices, procedures, and processes within the team or work area, supporting the continuous improvement of services.
These are important roles within a busy pensions team and would suit someone with Local Government Pensions experience who has a positive and committed attitude and is looking to advance their career. Good organisational, communication, and inter-personal skills, along with attention to detail, are essential for this role, together with a good working knowledge of the LGPS or defined benefit pension scheme.
Further information about the requirements for this role can be found in the job description.
If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Cassi Gough, Digital Services Team Leader, on Cassi_Gough@Bathnes.gov.uk or call 01225477214.
Interview date: 13/03/2025
About Bath & North East Somerset Council.
Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people through our public services.
Why Bath & North East Somerset Council?
We offer a wide range of benefits to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. We are a Disability Confident Employer.
Digital Services Pensions Officer employer: Bath & North East Somerset Council
Contact Detail:
Bath & North East Somerset Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Services Pensions Officer
✨Tip Number 1
Familiarise yourself with the Local Government Pension Scheme (LGPS) regulations. Understanding the intricacies of the scheme will not only help you in the role but also demonstrate your commitment and knowledge during the interview.
✨Tip Number 2
Reach out to current or former employees of the Avon Pension Fund or similar organisations. They can provide valuable insights into the team dynamics and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your experience with digital services and data management. Highlight any specific tools or software you've used that relate to pension administration, as this will show your readiness to contribute to the Digital Services team.
✨Tip Number 4
Demonstrate your customer service skills by preparing examples of how you've effectively communicated with clients or stakeholders in previous roles. This is crucial for ensuring member satisfaction and aligns with the council's values.
We think you need these skills to ace Digital Services Pensions Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Digital Services Pensions Officer position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: Emphasise any previous experience you have with Local Government Pensions or defined benefit pension schemes. Use specific examples to demonstrate your understanding of pension administration and customer service.
Showcase Your Skills: Make sure to showcase your organisational, communication, and interpersonal skills in your CV and cover letter. Provide examples of how you've successfully managed data accuracy and improved processes in past roles.
Personalise Your Application: Address your application to the hiring manager, if possible, and express your enthusiasm for the role and the organisation. Mention how your values align with those of Bath & North East Somerset Council and your commitment to improving people's lives.
How to prepare for a job interview at Bath & North East Somerset Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Digital Services Pensions Officer. Familiarise yourself with the Local Government Pension Scheme (LGPS) and be prepared to discuss how your experience aligns with the role.
✨Showcase Your Customer Service Skills
Since effective customer service is crucial for this position, think of examples from your past experiences where you successfully handled customer queries or resolved issues. Be ready to explain how you would ensure members and employers receive excellent service.
✨Highlight Your Attention to Detail
This role requires a keen eye for detail, especially when processing member data. Prepare to discuss specific instances where your attention to detail made a difference in your work, particularly in data management or compliance.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the Digital Services team, the Avon Pension Fund's future initiatives, or how they measure success in this role. This shows your genuine interest in the position.
