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- Tasks: Support residents with library services and answer queries with enthusiasm.
- Company: Join Bath & North East Somerset Council, dedicated to improving lives in the community.
- Benefits: Enjoy flexible working hours, a supportive team, and opportunities for personal growth.
- Why this job: Make a real difference while engaging with your community and developing valuable skills.
- Qualifications: No specific qualifications required; just a passion for helping others and good communication skills.
- Other info: This role involves working at various locations, including libraries and outreach events.
The predicted salary is between 28800 - 43200 £ per year.
Customer Services Library and Information Advisor
Join to apply for the Customer Services Library and Information Advisor role at Bath & North East Somerset Council
Customer Services Library and Information Advisor
13 hours ago Be among the first 25 applicants
Join to apply for the Customer Services Library and Information Advisor role at Bath & North East Somerset Council
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At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.
Are you passionate about making a real difference in people’s lives?
We’re looking for full time customer service, library, and information advisors to deliver solutions-led service to residents, businesses, and visitors who visit our customer access points across the area.
About The Role
- People visit the council offices for many different reasonsyour main job is to support them with warmth and enthusiasm, whether they’re just looking for a book or need help solving a problem
- Helping customers make the most of what our libraries offer, by showing them how to use in-person and online services, and answering questions using the library computer system when needed
- Answering simple questions about council services, like how to get a bus pass, blue badge, or residents discovery card
- Directing people with more complicated questions to the right department, and passing on any relevant details if needed
About You
- Someone who’s worked in a busy environment dealing directly with the public
- A confident speaker and listener who can stay calm and kind in difficult situations
- Excited to be involved in community events and activities
- Comfortable with digital tools and technology
- Someone who truly wants to help others and make a positive impact
Where will you be working?
We’re looking for someone who’s flexible and mobile ready to support all our front facing access points, including Bath Housing Welfare and Advice Services, Bath Central Library, Keynsham Library, Midsomer Norton Library, the Mobile Library, and outreach events.
Why join us?
About
You’ll be part of a supportive, forward-thinking organisation that’s all about Improving People’s Lives. We live by our values:
Boldness We’re not afraid to try new things.
Empowerment We trust our people to make decisions.
Support We’ve got each other’s backs, and we’re here to support our customers.
Transparency We’re open, honest, and always learning.
If you’re someone who leads with empathy, thrives on teamwork, and wants to make a difference every day we’d love to hear from you.
Apply now and help shape the future of services in Bath & North East Somerset!
If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Timothy Whyte, Operational Team Leader, on or call +441225477132.
Interview date: TBC
This is a rolling recruitment campaign. Applications will be checked regularly, and we’ll let you know if you’ve been longlisted or not. When vacancies occur, we’ll shortlist candidates and invite them to interview.
- Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
About Bath & North East Somerset Council.
Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
Why Bath & North East Somerset Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to
At Bath & North East Somerset Council we have one overriding purpose to improve peoples live. Find out more about our values at
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at
We are a Disability Confident Employer find out more at
Please note that this role is subject to a Basic DBS Check.
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Customer Services Library and Information Advisor employer: Bath & North East Somerset Council
Contact Detail:
Bath & North East Somerset Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Library and Information Advisor
✨Tip Number 1
Familiarise yourself with the services offered by Bath & North East Somerset Council. Understanding their library and information services will help you answer questions confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled difficult situations in the past. This will highlight your ability to remain calm and kind, which is crucial for this position.
✨Tip Number 3
Engage with the community by attending local events or visiting libraries in the area. This will not only give you insights into the community's needs but also show your commitment to making a positive impact.
✨Tip Number 4
Brush up on your digital skills, especially with library computer systems and online services. Being comfortable with technology will be a significant advantage in this role, so consider taking a short course if needed.
We think you need these skills to ace Customer Services Library and Information Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Customer Services Library and Information Advisor.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or library settings. Provide specific examples of how you've helped customers or resolved issues, demonstrating your ability to stay calm and kind in challenging situations.
Express Your Passion: Make sure to convey your enthusiasm for making a difference in people's lives. Share why you are excited about the opportunity to work with Bath & North East Somerset Council and how you can contribute to their mission of improving community services.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role that involves direct public interaction.
How to prepare for a job interview at Bath & North East Somerset Council
✨Show Your Passion for Helping Others
During the interview, express your genuine enthusiasm for making a difference in people's lives. Share specific examples of how you've helped customers in previous roles, as this aligns with the council's mission to improve community well-being.
✨Demonstrate Your Communication Skills
As a Customer Services Library and Information Advisor, you'll need to communicate effectively with a diverse range of people. Practice articulating your thoughts clearly and listen actively during the interview to showcase your ability to engage with others.
✨Familiarise Yourself with Digital Tools
Since the role involves using library computer systems and online services, be prepared to discuss your experience with digital tools. Mention any relevant software or platforms you've used, and demonstrate your comfort with technology.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or providing information about council services. Think of examples from your past experiences that highlight your problem-solving skills and calmness under pressure.
