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- Tasks: Lead a team to deliver excellent customer service and support your colleagues.
- Company: Join Bath & North East Somerset Council, dedicated to improving lives in the community.
- Benefits: Enjoy flexible working hours, a supportive environment, and a focus on work/life balance.
- Why this job: Make a real difference every day while working in a forward-thinking, empathetic team.
- Qualifications: Experience in leading a team, great communication skills, and a passion for helping others.
- Other info: Be adaptable and ready to work across various locations, including evenings and weekends.
The predicted salary is between 28800 - 43200 £ per year.
At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.
Are you passionate about making a real difference in people’s lives? Do you thrive in a role where you can support both customers and colleagues every day? If that sounds like you keep reading!
We’re looking for a full time Team Leader who’s all about people. You’ll lead a dedicated team delivering essential services that directly impact our community. Whether it’s helping a resident get the support they need or guiding a colleague through a challenge, your focus will be on creating positive outcomes for everyone.
About The Role
- Supporting your team to deliver excellent, customer-focused service.
- Planning and coordinating work so everything runs smoothly and efficiently.
- Being the go-to person for advice, problem-solving, and encouragement.
- Helping new team members settle in and grow in confidence.
- Keeping an eye on budgets and making sure resources are used wisely.
- Spotting ways to improve how we work and make things better for customers and staff.
- Representing your team in meetings and building great working relationships.
- Working with partners to improve outcomes for residents.
- Working collaboratively with other teams to deliver a truly joined up service across all our locations.
About You
- Someone with experience of leading or supervising a team.
- A great communicator who can handle tricky situations with empathy and confidence.
- Organised, proactive, and ready to take initiative.
- Knowledge of relevant policies, procedures, and legislation (or willing to learn).
- Someone who genuinely cares about people and wants to improve lives.
Where will you be working?
Your main base will be in Bath, but we’re looking for someone who’s flexible and mobile ready to support our other locations when needed, including the Contact Centre. Being adaptable and comfortable working across different sites is key.
There will be occasions where you will work outside of normal working hours which include Saturdays and evenings.
Why join us?
About
You’ll be part of a supportive, forward-thinking organisation that’s all about Improving People’s Lives. We live by our values:
Boldness We’re not afraid to try new things.
Empowerment We trust our people to make decisions.
Support We’ve got each other’s backs, and we’re here to support our customers.
Transparency We’re open, honest, and always learning.
If you’re someone who leads with empathy, thrives on teamwork, and wants to make a difference every day we’d love to hear from you.
Apply now and help shape the future of services in Bath & North East Somerset!
If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Natasha Powell, Operational Team Leader, on natasha_powell@bathnes.gov.uk or call 01225477222.
Interview date: 11/07/2025
About Bath & North East Somerset Council.
Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
Why Bath & North East Somerset Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to
At Bath & North East Somerset Council we have one overriding purpose to improve peoples live. Find out more about our values at
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at
We are a Disability Confident Employer find out more at
Please note that this role is subject to a Basic DBS Check.
- Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
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Customer Service Team Leader employer: Bath & North East Somerset Council
Contact Detail:
Bath & North East Somerset Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with Bath & North East Somerset Council's values and mission. Understanding their commitment to improving people's lives will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team in the past. Be ready to discuss specific situations where you supported team members or resolved conflicts, as this will highlight your ability to handle tricky situations with empathy.
✨Tip Number 3
Research common challenges faced in customer service roles within local councils. Being knowledgeable about these issues will allow you to speak confidently about potential solutions and improvements during your interview.
✨Tip Number 4
Network with current or former employees of Bath & North East Somerset Council. Engaging with them can provide valuable insights into the work culture and expectations, which can be beneficial when preparing for your interview.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your experience aligns with their focus on customer service and team leadership.
Showcase Relevant Experience: In your CV and cover letter, emphasise your experience in leading or supervising a team. Provide specific examples of how you've supported colleagues and improved customer outcomes in previous roles.
Demonstrate Communication Skills: Since the role requires great communication skills, include examples of how you've handled tricky situations with empathy and confidence. This could be through customer interactions or team dynamics.
Align with Their Values: Bath & North East Somerset Council values boldness, empowerment, support, and transparency. Make sure to reflect these values in your application by providing examples of how you embody them in your work.
How to prepare for a job interview at Bath & North East Somerset Council
✨Show Your Passion for People
Make sure to express your genuine passion for improving people's lives during the interview. Share specific examples of how you've positively impacted customers or colleagues in previous roles, as this aligns perfectly with the council's mission.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading or supervising a team. Highlight situations where you successfully motivated your team, resolved conflicts, or helped new members settle in, showcasing your ability to create a supportive environment.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving skills. Think of scenarios where you had to handle tricky situations with empathy and confidence, and be ready to explain your thought process and the outcomes of your actions.
✨Understand the Organisation's Values
Familiarise yourself with Bath & North East Somerset Council's values: Boldness, Empowerment, Support, and Transparency. Be prepared to discuss how these values resonate with you and how you would embody them in your role as a Team Leader.
