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- Tasks: Join our team as a Receptionist Administrator, handling enquiries and supporting families.
- Company: Bath & North East Somerset Council is dedicated to improving lives in the community.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive work environment.
- Why this job: Make a real difference in children's lives while working in a friendly, inclusive team.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: This role requires travel across three sites and an Enhanced DBS check.
At Bath & North East Somerset Council we have one overriding purpose to improve people's lives. Do you want to make an important contribution to improving the lives of children and their families? Bright Start Children's Centres provide vital early help and support to families with children under 8 years from across Bath and North East Somerset so they may have the best start in life. We are looking to recruit a friendly and welcoming Receptionist Administrator to join our happy team on a casual basis.
About The Role
We have a team of five Receptionist Administrators at our three Children's Centres so this role will provide plenty of opportunities for work providing cover throughout the year.
Key Responsibilities
- Answering the phone promptly and dealing with enquiries efficiently
- Supporting building health, safety and compliance
- Making new room bookings using Outlook
- Processing petty cash claims and other simple finance functions
- General administration tasks e.g., photocopying, data entry, typing and taking minutes, updating spreadsheets where necessary
- Meeting and greeting visitors face-to-face
- Dealing with challenging situations in a calm, empathic manner
- Working as a team in supporting visitors, colleagues, and service users
- Provide cover for absent colleagues in other areas
About You
You will need to have experience in a customer-facing role with excellent customer service and administration skills, strong attention to detail, and a courteous and effective manner. The successful applicant must be willing to travel across all three Children's Centre sites in Bath, Keynsham and Radstock with a flexible approach to cover sickness, annual leave and other absences that could be at short notice.
If you are someone who wants to deliver great customer service, have excellent verbal and written communication skills as well as good IT skills, we would love to hear from you.
If you are interested in this post and require more details or just to chat through the role and what's involved, please contact Kit Harrison, Senior Administrative Officer on 01225 396682 or email.
Interview date: Tuesday 8th July 2025.
No agencies please.
About Bath & North East Somerset Council.
Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
Why Bath & North East Somerset Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
Please note that this role is subject to an Enhanced DBS Check.
Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment.
Please note the Council operates a policy of prior consideration for roles for any individual on the Council's at-risk register. This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role, they will be interviewed before any shortlisting or interviewing of external candidates.
Casual Receptionist/Administrator employer: Bath & North East Somerset Council
Contact Detail:
Bath & North East Somerset Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Receptionist/Administrator
✨Tip Number 1
Familiarise yourself with the services provided by Bright Start Children’s Centres. Understanding their mission and the specific support they offer to families will help you demonstrate your genuine interest in the role during any conversations or interviews.
✨Tip Number 2
Highlight your customer service experience in casual conversations or networking events. Engaging with current employees or others in similar roles can provide insights into the work culture and expectations, which you can leverage when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss how you handle challenging situations calmly and effectively. Think of examples from your past experiences that showcase your problem-solving skills and ability to maintain a positive attitude under pressure, as these are crucial for this role.
✨Tip Number 4
Be ready to demonstrate your IT skills, particularly with Outlook and general administration tasks. Familiarising yourself with these tools beforehand will not only boost your confidence but also show your proactive approach to the role.
We think you need these skills to ace Casual Receptionist/Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Receptionist Administrator.
Highlight Relevant Experience: Emphasise any previous customer-facing roles or administrative experience in your CV and cover letter. Use specific examples to demonstrate your excellent customer service skills and attention to detail.
Showcase Communication Skills: Since the role requires strong verbal and written communication skills, ensure your application is well-written and free from errors. Consider including examples of how you've effectively communicated in past roles.
Express Flexibility and Teamwork: Mention your willingness to travel across different sites and your ability to work as part of a team. Highlight any experiences where you successfully collaborated with others or adapted to changing circumstances.
How to prepare for a job interview at Bath & North East Somerset Council
✨Show Your Customer Service Skills
As a Receptionist Administrator, you'll be the first point of contact for visitors. Make sure to highlight your previous customer-facing experience and how you've handled enquiries efficiently in the past.
✨Demonstrate Attention to Detail
This role requires strong attention to detail, especially when processing finance functions and handling administrative tasks. Be prepared to discuss specific examples where your attention to detail made a difference.
✨Prepare for Challenging Situations
You may encounter challenging situations while dealing with visitors. Think of examples where you've remained calm and empathic under pressure, and be ready to share these during your interview.
✨Familiarise Yourself with the Organisation
Research Bath & North East Somerset Council and their values. Understanding their commitment to improving lives and community service will help you align your answers with their mission during the interview.
