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- Tasks: Support the management of housing properties and maintain administrative systems.
- Company: Join Bath & North East Somerset Council, dedicated to improving lives in the community.
- Benefits: Enjoy flexible work options, extensive training, and career development opportunities.
- Why this job: Make a real impact on residents' lives while working in a supportive team environment.
- Qualifications: A level qualification or equivalent experience; strong IT and interpersonal skills required.
- Other info: This role requires an Enhanced DBS Check and offers a permanent contract.
The predicted salary is between 25000 - 35000 £ per year.
Are you looking for an exciting opportunity to showcase and develop your customer service and administration skills? We are looking for Business Support Officers (two positions available) to work in our busy Parking Services team, supporting the administration of Penalty Charge Notices, Parking Permits and Blue Badge applications. Parking Services is an area of expertise that aims to ensure the delivery of a high quality and effective service, with a commitment to change and improvement driven by the council’s ambitious Transport and Environmental policies and aims. For example, we are one of only 12 councils in the country currently due to introduce new Moving Traffic restrictions to help make roads safer, reduce congestion and improve air quality. We will empower and support you through our comprehensive induction and training programme to develop your parking knowledge and other essential skills, such as customer service and communication, the assessment of case work, decision making and the ability to problem solve and multi task.
Role Overview
You will be part of a supportive and multi skilled team providing you with the opportunity to work alongside colleagues as well as being able to work independently. This is an important role within the team, so you will need to show us that you have the necessary skills, attitude and confidence outlined in the job description to help bring greater resilience to Parking Services and contribute to our performance. Your main place of work will be the award winning modern Civic Centre in Keynsham, halfway between Bath and Bristol, easily accessible via car or public transport with a train station 5 minutes away.
Eligibility Policy
- Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
Bath and North East Somerset Council
Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. Why Bath and North East Somerset Council? We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. The Council is a Disability Confident Employer and is committed to having a diverse and inclusive workforce. Applications for job‑share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
Equal Opportunities
We are an equal opportunities employer. The council is committed to equality and diversity and encourages a wide range of applicants.
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Business Support Officer employer: BATH & NORTH EAST SOMERSET COUNCIL
Contact Detail:
BATH & NORTH EAST SOMERSET COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Familiarise yourself with Bath & North East Somerset Council's Housing Plan 2025-30. Understanding their goals and initiatives will help you demonstrate your alignment with their mission during any discussions or interviews.
✨Tip Number 2
Highlight your IT skills and experience with financial systems in conversations. Be ready to discuss specific software you've used, as this role requires strong technical abilities for managing rent accounts and data input.
✨Tip Number 3
Prepare examples of how you've handled stressful situations or difficult customers in the past. This will showcase your interpersonal skills and ability to cope under pressure, which are crucial for this role.
✨Tip Number 4
Reach out to Tom Hugo, the Senior Housing Practitioner, for an informal chat about the role. This not only shows your interest but also gives you insights that can help you tailor your approach when applying.
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Business Support Officer position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: Emphasise any previous experience in business support roles or related fields, particularly in housing management or financial administration. Use specific examples to demonstrate your capabilities.
Showcase Your Skills: Make sure to showcase your strong IT skills, data inputting abilities, and interpersonal skills in your CV and cover letter. Mention any relevant software or systems you are familiar with that could benefit the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are passionate about improving people's lives through this role. Address how you can contribute to the Council's goals and values, making it clear why you are a great fit.
How to prepare for a job interview at BATH & NORTH EAST SOMERSET COUNCIL
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Business Support Officer. Be prepared to discuss how your skills and experiences align with the specific tasks mentioned, such as maintaining administrative aspects of rent account systems.
✨Showcase Your IT Skills
Since strong IT skills are crucial for this role, be ready to demonstrate your proficiency with various software and web-based tools. You might be asked about your experience with data inputting and financial management systems, so have examples ready.
✨Prepare for Customer Interaction
Given that the role may involve dealing with stressed or upset customers, think of examples from your past experiences where you've successfully managed difficult situations. Highlight your interpersonal skills and ability to remain calm under pressure.
✨Express Your Commitment to Community Service
Bath & North East Somerset Council is focused on improving people's lives. Be prepared to discuss why you want to work in this sector and how you can contribute positively to the community through your role as a Business Support Officer.
