Team Leader – Specialist Non-Personal Accounts

Overview

Team Leader – Specialist Non-Personal Accounts – Full time – Hybrid
Salary: £33,000 to £35,000 per annum

Based at the Society’s Head Office in Bath with attendance at least three days a week. Bath Building Society is committed to being an employer of choice, creating a diverse and inclusive team, and supporting our local community.

The role

The Team Leader – Specialist Non-Personal Savings and Deposit Accounts function supports onboarding, administration, and ongoing review of complex accounts including Trusts, Charities, SIPPs, SSASs, Business accounts, and Designated & Undesignated Client Accounts.

You will lead a small, dedicated team while also contributing to day-to-day tasks. The role includes performing and overseeing AML and due diligence checks, conducting annual reviews, and ensuring robust risk management across account types. This is a first-line role with direct customer interaction and risk control responsibility, with potential to grow into a client relationship management/business development role.

Responsibilities

• Lead and support a small team of account specialists, providing guidance, coaching, and performance management.
• Conduct regular 1-2-1s and development discussions to support continuous improvement and engagement.
• Allocate and oversee daily work, ensuring service levels and deadlines are met.
• Foster a collaborative, quality-focused culture.
• Personally manage the opening, maintenance, and administration of a variety of specialist non-personal accounts.
• Handle complex applications, including interpreting legal and governance documents (e.g., trust deeds, mandates, charity constitutions, partnership agreements).
• Liaise with customers, intermediaries, and internal teams to ensure a smooth onboarding journey.
• Carry out and supervise AML, fraud, and risk checks in line with internal procedures and regulatory requirements.
• Conduct and oversee ongoing due diligence reviews and annual account reviews.
• Identify and escalate risks or anomalies and contribute to continuous control improvements.
• Support the design and refinement of processes to improve efficiency, accuracy, and customer experience.
• Work with compliance and second-line functions to ensure policy and regulatory alignment.
• Provide clear, professional communications to customers and intermediaries via phone, email, and written correspondence.
• Handle complex queries and resolve issues promptly and empathetically to ensure high levels of customer satisfaction.
• Take ownership of personal development, with the opportunity to grow into a client relationship/business development role.
• Stay informed on relevant regulatory and product changes.

Qualifications & Skills

• Solid experience in a financial services environment, particularly in savings, deposits, or account servicing.
• Experience with at least some of: Trusts, Charities, SIPPs, SSASs, Designated/Undesignated Client Accounts, Business Accounts.
• Strong understanding of AML, KYC, and due diligence processes.
• Proven experience in team leadership and workload management.
• Excellent attention to detail and risk awareness.
• Strong verbal and written communication skills.
• Comfortable working with policies, controls, and regulatory frameworks.
• Experience in a mutual or building society environment.
• Understanding of GDPR and data handling requirements.
• Exposure to client relationship or intermediary management.
• Demonstrated ability to manage direct reports, including performance reviews and development discussions.

Why join Bath Building Society

• Central Bath location with hybrid working opportunities.
• Strong support for work-life balance; reasonable working hours.
• 27 days holiday (plus bank holidays) with option to buy 5 additional days.
• A day off on your birthday.
• Two volunteering days per year.
• Generous pension scheme; Life Insurance (four times salary); healthcare benefits after qualifying period.
• Diversity & Wellbeing Forum; Mental Health First Aiders.
• Sharing in Success: annual bonus scheme based on Society and individual performance.
• Access to Wider Wallet employee discounts portal.
• Regular social events and company celebrations.

Closing date: 28 August 2025. We reserve the right to close this vacancy early if we receive sufficient applications. Please submit your CV as soon as possible.