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- Tasks: Drive sales growth and enhance customer experience across international markets.
- Company: Dynamic fashion and beauty brand with a global presence.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Why this job: Be the brand expert and make a real impact in diverse markets.
- Qualifications: 5-7 years in retail operations, preferably in franchise management.
- Other info: Opportunity to build high-performing teams and influence global strategies.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The Retail Operations Manager is the in‑market Brand Expert responsible for supporting franchise partners across multiple countries and regions. This role ensures that global strategies are translated into consistent, high‑quality execution in diverse cultural, commercial, and operational environments. Operating as the brand owner’s representative in‑market, the Retail Operations Manager partners closely with franchise Field Leadership Teams to drive sales growth, elevate customer experience, uphold brand standards, and build long‑term capability across a portfolio of international markets. They serve as the critical connector between global strategy, regional priorities, and the customer experience delivered in stores across countries.
Responsibilities
- Grow & Drive Business: Deliver consistent sales growth across multiple countries. Influence sales performance across a portfolio of international markets by leveraging business analysis and optimizing KPIs unique to each country. Align with the Regional Commercial Manager and franchise partners across regions on action plans from Weekly Business Reviews, integrating weekly sales results by country, category, and store. Provide market‑specific insights and seasonal hindsight to International and Regional Commercial teams, highlighting differences in consumer behavior, competitive dynamics, and promotional effectiveness across countries. Create customer intimacy through time spent in stores across diverse markets, reinforcing training tools and demonstrating how to foster a customer‑centric culture adapted to local norms. Ensure brand standards are consistently upheld across countries, incorporating cultural and operational differences; review daily store photos from multiple markets and partner with franchise leaders to drive follow‑up actions. Build a disciplined, execution‑focused culture across all assigned markets, identifying cross‑country opportunities and sharing best practices across regions.
- Capability: Drive operational excellence across varied market environments. Support partners in new store openings across different countries, ensuring consistent brand standards despite varying local regulations, labor practices, and operational models. Escalate critical issues impacting performance in any market and collaborate with the Regional Commercial Manager and global teams to remove obstacles, expedite solutions, and ensure operational excellence across regions.
- Talent & Culture: Build capability across diverse franchise leadership teams. Participate in talent recruitment and succession planning across multiple countries, understanding differences in talent pools, leadership norms, and labor markets. Assess strengths and gaps in franchise Field Leadership Teams across regions; influence partner actions to address capability gaps in each market. Coach and train partner leaders across countries to deliver a consistent, branded customer experience while adapting to local cultural expectations and customer behaviors. Conduct regular store visits across markets, providing in‑store coaching, behaviour modelling, and follow‑up to ensure consistent execution of the selling model and visual standards internationally.
- Partnerships: Strengthen relationships across international franchise partners. Provide timely communication and participate in weekly and monthly business reviews across multiple countries, ensuring alignment with global and regional priorities. Cascade information across markets, ensuring franchise partners in each country are informed and prepared to execute customer‑facing brand activities, initiatives, and strategies.
Qualifications & Experience
- The job requires a background of 5 to 7 years in Retail Operations/Field Management, with a preference for experience in Franchise (partner) operations or managing multiple store locations.
- Previous experience in fashion/beauty highly desired.
- Proven record in talent development and influence.
- Ability to quickly analyze key business metrics and results to identify performance improvement opportunities and recommend meaningful solutions.
- Capable of fostering customer closeness through a keen understanding of brand and customer awareness.
- Proficient communication abilities and the skill to cultivate successful business relationships.
- Proficiency in engaging with diverse levels, functions, and cultures to develop positive relationships.
- Capability to collaborate with Senior level management.
- Ability to recognize when to be hands-on and when to step back and take a mentoring role.
- Ability to communicate, influence, and negotiate effectively.
- Established track record of strong organizational abilities, skilled at handling diverse responsibilities with conflicting priorities, and effectively managing time.
- Should possess the skill to identify possibilities and promptly translate them into suggestions.
- Proficient with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
- Ability to travel up to 50%.
Education
- Bachelor’s Degree or equivalent experience required.
Core Competencies
- Lead with Curiosity & Humility.
- Build High Performing Teams for Today & Tomorrow.
- Influence & Inspire with Vision & Purpose.
- Observe, Engage & Connect.
- Strive to Achieve Operational Excellence.
- Deliver Business Results.
Retail Operations Manager - United Kingdom employer: Bath & Body Works
Contact Detail:
Bath & Body Works Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager - United Kingdom
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to retail operations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Retail Operations Manager - United Kingdom
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your enthusiasm for retail operations shine through! We want to see how your experience aligns with our brand values and how you can contribute to driving sales growth across diverse markets.
Tailor Your Application: Make sure to customise your CV and cover letter for the Retail Operations Manager role. Highlight your relevant experience in franchise operations and your ability to adapt strategies to different cultural environments. We love seeing candidates who understand the nuances of international markets!
Be Specific About Your Achievements: Quantify your successes! Use numbers and specific examples to demonstrate how you've influenced sales performance or improved customer experiences in previous roles. This helps us see the impact you've made and how you can do the same for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Bath & Body Works
✨Know Your Brand Inside Out
Before the interview, dive deep into the brand's history, values, and current market position. Understand how the brand adapts to different cultural environments and be ready to discuss specific examples of how you can uphold and promote these standards across diverse markets.
✨Showcase Your Analytical Skills
Be prepared to talk about your experience with business analysis and KPIs. Bring examples of how you've used data to drive sales growth or improve customer experiences in previous roles. This will demonstrate your ability to influence performance across multiple countries.
✨Demonstrate Cultural Awareness
Since this role involves working across various regions, highlight your understanding of different cultural norms and consumer behaviours. Share experiences where you've successfully adapted strategies to fit local markets, showing that you can connect with customers on a personal level.
✨Emphasise Team Building and Coaching
Discuss your experience in talent development and how you've built high-performing teams. Be ready to share specific instances where you've coached leaders or improved team capabilities, as this is crucial for fostering a customer-centric culture across international franchise partners.
