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For Companies At a Glance
- Tasks: Drive sales growth and enhance customer experience across international markets.
- Company: Dynamic fashion and beauty brand with a global presence.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Why this job: Be the brand expert and make a real impact in diverse markets.
- Qualifications: 5-7 years in retail operations, preferably in franchise management.
- Other info: Exciting role with opportunities for career advancement and cultural engagement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The Retail Operations Manager is the in‑market Brand Expert responsible for supporting franchise partners across multiple countries and regions. This role ensures that global strategies are translated into consistent, high‑quality execution in diverse cultural, commercial, and operational environments. Operating as the brand owner’s representative in‑market, the Retail Operations Manager partners closely with franchise Field Leadership Teams to drive sales growth, elevate customer experience, uphold brand standards, and build long‑term capability across a portfolio of international markets. They serve as the critical connector between global strategy, regional priorities, and the customer experience delivered in stores across countries.
Responsibilities
- Grow & Drive Business: Deliver consistent sales growth across multiple countries. Influence sales performance across a portfolio of international markets by leveraging business analysis and optimizing KPIs unique to each country. Align with the Regional Commercial Manager and franchise partners across regions on action plans from Weekly Business Reviews, integrating weekly sales results by country, category, and store. Provide market‑specific insights and seasonal hindsight to International and Regional Commercial teams, highlighting differences in consumer behavior, competitive dynamics, and promotional effectiveness across countries. Create customer intimacy through time spent in stores across diverse markets, reinforcing training tools and demonstrating how to foster a customer‑centric culture adapted to local norms. Ensure brand standards are consistently upheld across countries, incorporating cultural and operational differences; review daily store photos from multiple markets and partner with franchise leaders to drive follow‑up actions. Build a disciplined, execution‑focused culture across all assigned markets, identifying cross‑country opportunities and sharing best practices across regions.
- Capability: Drive operational excellence across varied market environments. Support partners in new store openings across different countries, ensuring consistent brand standards despite varying local regulations, labor practices, and operational models. Escalate critical issues impacting performance in any market and collaborate with the Regional Commercial Manager and global teams to remove obstacles, expedite solutions, and ensure operational excellence across regions.
- Talent & Culture: Build capability across diverse franchise leadership teams. Participate in talent recruitment and succession planning across multiple countries, understanding differences in talent pools, leadership norms, and labor markets. Assess strengths and gaps in franchise Field Leadership Teams across regions; influence partner actions to address capability gaps in each market. Coach and train partner leaders across countries to deliver a consistent, branded customer experience while adapting to local cultural expectations and customer behaviors. Conduct regular store visits across markets, providing in‑store coaching, behaviour modelling, and follow‑up to ensure consistent execution of the selling model and visual standards internationally.
- Partnerships: Strengthen relationships across international franchise partners. Provide timely communication and participate in weekly and monthly business reviews across multiple countries, ensuring alignment with global and regional priorities. Cascade information across markets, ensuring franchise partners in each country are informed and prepared to execute customer‑facing brand activities, initiatives, and strategies.
Qualifications & Experience
The job requires a background of 5 to 7 years in Retail Operations/Field Management, with a preference for experience in Franchise (partner) operations or managing multiple store locations. Previous experience in fashion/beauty highly desired. Proven record in talent development and influence. Ability to quickly analyze key business metrics and results to identify performance improvement opportunities and recommend meaningful solutions. Capable of fostering customer closeness through a keen understanding of brand and customer awareness. Proficient communication abilities and the skill to cultivate successful business relationships. Proficiency in engaging with diverse levels, functions, and cultures to develop positive relationships. Capability to collaborate with Senior level management. Ability to recognize when to be hands-on and when to step back and take a mentoring role. Ability to communicate, influence, and negotiate effectively. Established track record of strong organizational abilities, skilled at handling diverse responsibilities with conflicting priorities, and effectively managing time. Should possess the skill to identify possibilities and promptly translate them into suggestions. Proficient with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint). Ability to travel up to 50%.
Education
Bachelor’s Degree or equivalent experience required.
Core Competencies
- Lead with Curiosity & Humility
- Build High Performing Teams for Today & Tomorrow
- Influence & Inspire with Vision & Purpose
- Observe, Engage & Connect
- Strive to Achieve Operational Excellence
- Deliver Business Results
Retail Operations Manager - United Kingdom in London employer: Bath & Body Works
Contact Detail:
Bath & Body Works Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager - United Kingdom in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about their brand.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to retail operations and franchise management. Role-play with a friend or use online resources to refine your answers and boost your confidence.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Operations Manager - United Kingdom in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Retail Operations Manager role. Highlight your experience in retail operations, especially in franchise settings, and don’t forget to mention any relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect fit. Be sure to connect your experiences to the responsibilities outlined in the job description.
Showcase Your Analytical Skills: Since the role involves analysing business metrics, make sure to include examples of how you've used data to drive sales or improve operations in previous roles. We love seeing candidates who can back up their claims with solid evidence!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Bath & Body Works
✨Know Your Brand Inside Out
Before the interview, dive deep into the brand's values, mission, and recent initiatives. Understanding how these elements translate into retail operations will help you articulate how you can support franchise partners effectively.
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples of how you've used data to drive sales growth or improve customer experience in previous roles. Highlight your ability to analyse KPIs and adapt strategies based on market-specific insights.
✨Demonstrate Cultural Awareness
Since this role involves working across diverse markets, share experiences where you've successfully navigated cultural differences. Discuss how you’ve adapted training tools or customer engagement strategies to fit local norms.
✨Build Relationships with Examples
Think of instances where you've strengthened partnerships in a retail environment. Be ready to explain how you communicated effectively with various stakeholders and how those relationships led to improved operational excellence.
