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- Tasks: Be the first point of contact for residents seeking employment and skills support.
- Company: Join Bath & North East Somerset Council, dedicated to improving lives.
- Benefits: Gain valuable experience while making a real difference in your community.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Help vulnerable individuals access the support they need to thrive.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives. Are you a confident and compassionate communicator with a strong eye for detail and a passion for helping people access the right support? Bath & North East Somerset Council’s Skills Connect team is seeking a Triage and Admin Officer to act as the first point of contact for residents seeking employment, skills, and career support.
In this role, you will triage incoming referrals and respond to phone and email enquiries, often from individuals who are vulnerable, anxious, or facing barriers to employment or career progression. You will sensitively assess needs and signpost or allocate individuals to the most appropriate support within the team or through partner organisations.
Alongside the frontline triage function, the role includes a strong administrative and project support element. You will be responsible for logging calls, managing your own diary and correspondence, and maintaining accurate and up-to-date records. This includes creating and maintaining spreadsheets, processing purchases and payments (including credit card transactions), reconciling expenditure, and supporting accurate financial and project reporting.
Attention to detail, confidence using IT systems (including Excel), and the ability to manage sensitive information securely are essential. You will work closely with colleagues across the council and with external partners to support service delivery, monitor progress, and help ensure projects run smoothly. The role requires excellent organisational skills, the ability to prioritise a varied workload, and flexibility to respond to changing demands.
Skills Connect Triage Officer in Keynsham employer: Bath and North East Somerset Council
Contact Detail:
Bath and North East Somerset Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Skills Connect Triage Officer in Keynsham
✨Tip Number 1
Get to know the Skills Connect team and what they do! Research their projects and values so you can speak confidently about how you can contribute. This shows you’re genuinely interested and ready to jump in.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with vulnerable individuals, it’s crucial to convey empathy and clarity. Role-play common scenarios with a friend to build your confidence.
✨Tip Number 3
Brush up on your IT skills, especially Excel! Familiarise yourself with spreadsheets and data management, as these will be key in your role. There are loads of free online resources to help you get up to speed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to be part of our team.
We think you need these skills to ace Skills Connect Triage Officer in Keynsham
Some tips for your application 🫡
Show Your Compassion: When writing your application, let your genuine passion for helping people shine through. Use examples that highlight your experience in supporting individuals, especially those who may be vulnerable or facing challenges.
Be Detail-Oriented: Since attention to detail is key for this role, make sure your application is free from typos and errors. Double-check your documents and ensure everything is clear and well-organised, just like you would in the job!
Highlight Your IT Skills: Don’t forget to mention your confidence with IT systems, especially Excel! If you have experience managing spreadsheets or processing financial information, make it a focal point in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Bath and North East Somerset Council
✨Show Your Compassion
As a Triage Officer, you'll be the first point of contact for individuals who may be vulnerable or anxious. Make sure to demonstrate your compassionate communication skills during the interview. Share examples of how you've helped others in similar situations, showing that you can assess needs sensitively.
✨Highlight Your Attention to Detail
This role requires a strong eye for detail, especially when managing records and processing transactions. Prepare to discuss specific instances where your attention to detail made a difference. Bring along any relevant documents or spreadsheets you've worked on to showcase your skills with IT systems like Excel.
✨Demonstrate Organisational Skills
You'll need excellent organisational skills to manage a varied workload. Be ready to talk about how you prioritise tasks and manage your time effectively. Consider sharing a story about a project where you had to juggle multiple responsibilities and how you ensured everything ran smoothly.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to triage and respond to enquiries. Practice answering questions about how you would handle specific situations, such as dealing with a distressed caller or managing conflicting priorities. This will show that you're prepared for the challenges of the role.