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For Companies At a Glance
- Tasks: Design innovative public services that improve lives in your community.
- Company: Join Bath & North East Somerset Council's passionate Service Design Team.
- Benefits: Competitive salary, flexible working, and professional development opportunities.
- Why this job: Make a real impact on public services and help shape the future.
- Qualifications: Strong analytical skills and experience in service design or related fields.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
The predicted salary is between 32000 - 44000 £ per year.
At Bath & North East Somerset Council we have one overriding purpose to improve people's lives.
Join Our Service Design Team Shape the Future of Public Services
Positions Available: 1 x Service Designer (12-month maternity cover)
Salary Range: £38,220 (bottom of Grade 8) to £51,356 (top of Grade 10), depending on experience
About the Team
Our Service Design team sits at the heart of the Council's Business Change Directorate. We're passionate about transforming services to make life better for our communities. From Children's Social Care to Highways and Council Tax, we work across diverse areas to deliver innovative, user-centred solutions that improve outcomes and experiences.
The Opportunity
We're looking for enthusiastic and creative Service Designers, as well as people with comparable transferrable skills such as business analysis or user-centred improvement, to join us. Whether you're early in your career or bring substantial experience, you'll have the chance to make a real impact. You'll collaborate with colleagues, partners, and residents to design services that are accessible, efficient, and future-ready.
What You'll Do
- Diagnose service challenges and co-create solutions that meet user needs.
- Lead or support projects that improve how the Council works.
- Use research, data, and design thinking to inform decisions.
- Develop service blueprints, journey maps, and prototypes.
- Champion innovation and user-centred design across the organisation.
What We're Looking For
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Creativity and adaptability in a fast-paced environment.
- Experience in service design, business change, business analysis or related fields.
- Familiarity with Agile methods and design tools.
Why Join Us?
- Work on projects that directly benefit your community.
- Be part of a supportive, forward-thinking team.
- Enjoy opportunities for professional growth and development.
- Help shape services that make a real difference.
If you are interested in this post and require more details or just to chat through the role and what's involved, please contact Jonathan Cordier, Service Design Team Leader by email at: jonathan_cordier@bathnes.gov.uk
Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.
Interview date: 24/02/2026 TBC
No Agencies Please
Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council's at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
About Bath and North East Somerset Council.
Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
Why Bath and North East Somerset Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
We are a Disability Confident Employer.
The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
Please note that this role is subject to a Basic DBS Check.
Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment.
Service Designer I / II / III in Keynsham employer: Bath and North East Somerset Council
Contact Detail:
Bath and North East Somerset Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer I / II / III in Keynsham
✨Tip Number 1
Network like a pro! Reach out to people in the service design field, especially those at Bath & North East Somerset Council. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your best work in service design or related fields. Use visuals like journey maps and prototypes to demonstrate your creativity and problem-solving abilities.
✨Tip Number 3
Practice makes perfect! Get ready for the interview by rehearsing common questions and scenarios related to service design. Think about how you can showcase your analytical skills and user-centred approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team and making a difference in the community.
We think you need these skills to ace Service Designer I / II / III in Keynsham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for service design shine through! We want to see how much you care about improving people's lives and making a difference in the community.
Tailor Your Experience: Make sure to highlight your relevant skills and experiences that align with the role. Whether it's service design, business analysis, or user-centred improvement, we want to know how your background fits into our mission.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your strengths.
Apply Through Our Website: Don't forget to submit your application through our official website! It’s the best way to ensure we receive your details and can consider you for this exciting opportunity.
How to prepare for a job interview at Bath and North East Somerset Council
✨Know Your Service Design Basics
Before the interview, brush up on your service design principles. Understand user-centred design, journey mapping, and how to create service blueprints. Being able to discuss these concepts confidently will show that you’re ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed service challenges in the past and co-created solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewers to see your thought process.
✨Familiarise Yourself with Agile Methods
Since familiarity with Agile methods is a plus, make sure you can discuss how you've applied Agile principles in your previous roles. Bring up any specific tools or frameworks you’ve used, as this will demonstrate your adaptability in a fast-paced environment.
✨Engage with the Team's Values
Research Bath & North East Somerset Council’s values and think about how they align with your own. Be prepared to discuss how you can contribute to their mission of improving people’s lives through innovative service design. This shows you’re not just looking for a job, but a place where you can make a real impact.
