At a Glance
- Tasks: Support pension scheme members by processing calculations and providing clear information.
- Company: Bath & North East Somerset Council, dedicated to improving lives in the community.
- Benefits: Comprehensive training, flexible working, and a fantastic range of benefits.
- Other info: Join a diverse team with opportunities for growth and a positive work environment.
- Why this job: Make a real difference in people's lives while developing your career in pensions.
- Qualifications: Strong communication skills, attention to detail, and a customer-focused attitude.
The predicted salary is between 27000 - 33000 £ per year.
At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives.
About the Team & Avon Pension Fund
The Avon Pension Fund administers the Local Government Pension Scheme (LGPS) for over 130,000 members across more than 450 employers in the local area. Employers include local unitary councils, universities, academies, town and parish councils, housing associations and charities. The fund is worth over £5 billion and is one of the largest local authority pension funds in the UK.
Member Services Team
Join our friendly and supportive Member Services Team and help deliver an excellent service to pension scheme members at key moments in their lives.
About the Role
As a member of the team, you'll play a vital role in supporting pension scheme members by:
- Processing a range of pension calculations, including retirements, transfers and benefit estimates.
- Ensuring pension benefits are paid accurately and on time.
- Providing clear, accurate and helpful information to members about their pension benefits.
- Working closely with colleagues across the Pensions Service to deliver an outstanding customer experience.
- Contributing to the smooth and efficient delivery of a trusted and valued public service.
About You
We're looking for organised, customer-focused individuals with strong communication and interpersonal skills who have an ability to interpret and explain complex information to a wide audience. Being able to undertake data analysis with high accuracy and attention to detail is essential, as well as having strong IT skills and being highly numerate. As part of our collaborative pensions team, you'll have the opportunity to develop specialist knowledge while managing a varied and rewarding workload and help us to think of ways in which change may impact others positively. Proven experience in pensions or financial background is desirable.
Training and Development
No matter where you are in your career journey, we'll support your success. We provide comprehensive training from day one, alongside ongoing coaching and development. You'll also gain valuable insight into the wider Pensions Service, helping you build your knowledge and explore future career opportunities.
What we offer
In return, we provide a fantastic range of benefits.
Why join us?
This is an excellent opportunity to build a rewarding career in pensions administration, develop specialist skills, and be part of a team that makes a genuine difference to the lives of thousands of members every day. If you're motivated, organised and passionate about delivering excellent customer service, we'd love to hear from you.
About Bath and North East Somerset Council
Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
We are a Disability Confident Employer. The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
Member Services Pension Officers x 2 in Keynsham employer: Bath and North East Somerset Council
Bath College is an exceptional employer that prioritises the well-being and professional development of its staff. With a generous holiday entitlement, flexible working options, and a commitment to safeguarding, employees enjoy a supportive work culture that fosters growth and work-life balance. The College's location in Bath offers a vibrant community and access to various employee benefits, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Bath and North East Somerset Council Recruitment Team
