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- Tasks: Manage complaints and compliments, ensuring they are handled consistently and effectively.
- Company: Bath & North East Somerset Council, dedicated to improving lives in the community.
- Benefits: Flexible work-life balance, remote work options, and modern office facilities.
- Why this job: Join a high-performing team and make a real difference in people's lives.
- Qualifications: Strong administrative skills; knowledge of social care is a plus but not essential.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
At Bath & North East Somerset Council we have one overriding purpose - to improve people's lives.
In this varied and challenging role, you will work alongside colleagues to ensure all complaints and compliments are dealt with appropriately and consistently within statutory and corporate guidance. You will record and monitor complaints and compliments, maintain detailed action plans, respond to enquiries via phone and email, liaise with managers and staff to determine appropriate actions and collate records for investigations and Ombudsman enquiries.
We are looking for someone with strong administrative skills to ensure all information is accurately updated and maintained in our systems. You will also be asked to take minutes at complex meetings from time to time. A knowledge of Children's Services and/or Adult Social Care would be an advantage, but training and regular supervision will be provided.
The role is rewarding, and you will be working within a high performing team who continue to provide excellent service delivery.
We offer a supportive flexible work/life balance, including working at home with the latest technology. Our main offices are the award‑winning, modern Civic Centre in Keynsham, halfway between Bath and Bristol, which is easily accessible via car or public transport (train station 5 minutes' walk). There are also opportunities to be based at our other council offices in the Guildhall (Bath) and in The Hollies (Midsomer Norton).
If you are interested in this post or would like more details after reading the job description, please contact Sara Watts, Complaints & Data Protection Team Manager.
Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.
Interview date: 18/12/2025
No Agencies Please
Banes Council operates a policy of prior consideration for roles for any individual on the Council's at‑risk register (redeployee). This means if a redeployee expresses an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. The Council is committed to having a diverse and inclusive workforce. Applications for job‑share, part‑time and flexible working arrangements are welcomed and will be considered in line with business needs.
Please note that this role is subject to a Basic DBS Check.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment.
Information Governance Officer (Complaints) in England employer: Bath and North East Somerset Council
Contact Detail:
Bath and North East Somerset Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Governance Officer (Complaints) in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Bath & North East Somerset Council on LinkedIn. A friendly chat can give us insider info about the role and the team, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to complaints handling and information governance. We can even role-play with a friend to boost our confidence and nail those tricky scenarios!
✨Tip Number 3
Showcase our administrative skills during the interview. Bring examples of how we've effectively managed records or handled complex situations in the past. This will help us stand out as the perfect fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or additional roles that might pop up.
We think you need these skills to ace Information Governance Officer (Complaints) in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Information Governance Officer. Use keywords from the job description to show that you understand what they're looking for.
Showcase Your Administrative Skills: Since strong administrative skills are key for this role, be sure to provide examples of your experience in managing information and maintaining records. This will help us see how you can contribute to the team right away.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your sentences are easy to read. This will demonstrate your ability to communicate effectively, which is crucial for handling complaints and compliments.
Apply Early!: Don’t wait until the last minute to submit your application. Since the advert may close early due to high demand, we recommend applying through our website as soon as you can to ensure your chance at this rewarding role.
How to prepare for a job interview at Bath and North East Somerset Council
✨Know Your Stuff
Make sure you understand the role of an Information Governance Officer, especially in handling complaints and compliments. Familiarise yourself with relevant statutory and corporate guidance so you can confidently discuss how you would ensure compliance during the interview.
✨Show Off Your Admin Skills
Since strong administrative skills are key for this role, be prepared to share examples of how you've successfully managed records or action plans in the past. Highlight any experience you have with minute-taking, as this will demonstrate your attention to detail.
✨Be Ready to Collaborate
This position involves liaising with managers and staff, so think about times when you've worked effectively in a team. Be ready to discuss how you handle communication and collaboration, especially in challenging situations.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics and the council's approach to complaints management. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
