At a Glance
- Tasks: Support residents with library services and answer queries with enthusiasm.
- Company: Join Bath & North East Somerset Council, dedicated to improving lives in the community.
- Benefits: Enjoy flexible work hours, a supportive environment, and opportunities for personal growth.
- Other info: This role involves working across various locations and participating in community events.
- Why this job: Make a real difference while engaging with your community and developing valuable skills.
- Qualifications: Experience in customer service and a passion for helping others is essential.
The predicted salary is between 28800 - 43200 £ per year.
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Customer Services Library and Information Advisor, Bristol
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Client:
Bath and North East Somerset Council
Location:
Bristol, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
379c2dd7c170
Job Views:
10
Posted:
13.08.2025
Expiry Date:
27.09.2025
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Job Description:
At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.
This role will be closed 14/08/2025.
Are you passionate about making a real difference in people’s lives?
We’re looking for full time customer service, library, and information advisors to deliver solutions-led service to residents, businesses, and visitors who visit our customer access points across the area.
About the Role
- People visit the council offices for many different reasonsyour main job is to support them with warmth and enthusiasm, whether they’re just looking for a book or need help solving a problem
- Helping customers make the most of what our libraries offer, by showing them how to use in-person and online services, and answering questions using the library computer system when needed
- Answering simple questions about council services, like how to get a bus pass, blue badge, or residents discovery card
- Directing people with more complicated questions to the right department, and passing on any relevant details if needed
About You
- Someone who’s worked in a busy environment dealing directly with the public
- A confident speaker and listener who can stay calm and kind in difficult situations
- Excited to be involved in community events and activities
- Comfortable with digital tools and technology
- Someone who truly wants to help others and make a positive impact
Where will you be working?
We’re looking for someone who’s flexible and mobile ready to support all our front facing access points, including Bath Housing Welfare and Advice Services, Bath Central Library, Keynsham Library, Midsomer Norton Library, the Mobile Library, and outreach events.
You’ll be part of a supportive, forward-thinking organisation that’s all about Improving People’s Lives. We live by our values:
Boldness We’re not afraid to try new things.
Empowerment We trust our people to make decisions.
Support We’ve got each other’s backs, and we’re here to support our customers.
Transparency We’re open, honest, and always learning.
If you’re someone who leads with empathy, thrives on teamwork, and wants to make a difference every day we’d love to hear from you.
Apply now and help shape the future of services in Bath & North East Somerset!
If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Timothy Whyte, Operational Team Leader, on [emailprotected] or call +441225477132.
Interview date: TBC
*Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
About Bath & North East Somerset Council.
Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
Why Bath & North East Somerset Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits
At Bath & North East Somerset Council we have one overriding purpose to improve peoples live. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity
We are a Disability Confident Employer find out more at https://shorturl.at/ajrsW
Please note that this role is subject to a Basic DBS Check.
#J-18808-LjbffrCustomer Services Library and Information Advisor in Bristol employer: Bath and North East Somerset Council
Bath & North East Somerset Council is an exceptional employer dedicated to improving the lives of its community. With a strong emphasis on employee support, flexibility, and a collaborative work culture, staff are empowered to make meaningful contributions while enjoying a healthy work-life balance. The council offers diverse growth opportunities and values inclusivity, making it a rewarding place for those passionate about public service in the vibrant city of Bristol.
Contact Details:
Bath and North East Somerset Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Library and Information Advisor in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bath and North East Somerset Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bath and North East Somerset Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Library and Information Advisor in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bath and North East Somerset Council:Your cover letter is your chance to shine! Tell us why you want to work at Bath and North East Somerset Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bath and North East Somerset Council!
How to prepare for a job interview at Bath and North East Somerset Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
