Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to support and resolve customer enquiries with a friendly approach.
- Company: Bath & North East Somerset Council is dedicated to improving community lives through quality public services.
- Benefits: Enjoy flexible work options, development opportunities, and a supportive team environment.
- Why this job: Make a real difference in your community while growing your skills in a dynamic role.
- Qualifications: Customer service experience and a passion for helping others are essential.
- Other info: This is a rolling recruitment campaign; apply early for the best chance!
The predicted salary is between 24000 - 36000 £ per year.
At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.
We are looking for an advisor to join our Customer Service Contact Centre Team. We are passionate about delivering a top quality service to our residents / partners and service users. Supporting, resolving and signposting customers to ensure a positive experience at the first point of contact regardless of the channel they have chosen to contact the authority.
About the Role
- Responding to customer enquiries using defined procedures and protocols to deliver a consistent professional and friendly service for all our residents.
- Supporting the development of relationships with customers, other key stakeholders and interagency / community groups, thereby helping to increase awareness of the service, its value and performance.
- Utilising all the tools and platforms that are available to ensure the customer experience is positive and their enquiries are concluded.
- Gathering data and completing documents accurately & securely to ensure that records are thorough and kept up to date.
- Using data to produce reports and information for Partner Liaison meetings along with decision making.
- With guidance and support from the Team Leader, represent and ensure the delivery of any business continuity plans and procedures for the service at Partner Liaison meetings.
- Gathering accurate information needed to resolve more complex enquiries so they can be passed to specialists for conclusion.
- Processing bookings, payments & supporting with digital channels.
- Support customers to use self-serve delivery options (e.g. online) and where possible resolve enquiries
What we are looking for from you
- Customer Service Guru. You know what it takes to deliver amazing customer service and work as an individual and a team. Protecting and caring for our most vulnerable, being an advocate for the Service and the Authority.
- People Person. You are motivated, can communicate in a helpful and positive manner supporting every customer / partner / colleague with their journey.
- Organised & Methodical. Need to deal with multiple platforms, services and prioritise tasks.
- Change Champion. Support new initiatives and the implementation of new ways of working.
- Experience of working in a multi channel Contact Centre
- Continuous improvement. Actively developing your skills and working with the Customer Service Team to implement ideas to enhance the customer experience.
Why Join Us?
- Great Team. You will be joining an award winning team that is passionate and takes pride in delivering services to everyone.
- Opportunity to Grow. We are committed to your development and offer plenty of opportunity to learn and grow.
- Make a difference. You will have the chance to share ideas through our customer service continuous improvement channel.
- Improving peoples lives. Providing ways for everyone in the community to reach their full potential
If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Lavena Welch, Operational Team Leader, on Lavena_Welch@BATHNES.GOV.UK.
Interview date : TBC
This is a rolling recruitment campaign. Applications will be checked regularly, and we’ll let you know if you’ve been longlisted or not. When vacancies occur, we’ll shortlist candidates and invite them to interview.
Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
About Bath & North East Somerset Council.
Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
Why Bath & North East Somerset Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work / life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits
At Bath & North East Somerset Council we have one overriding purpose to improve people\’s lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity
We are a Disability Confident Employer find out more at https://shorturl.at/ajrsW
Please note that this role is subject to a Basic DBS Check.
#J-18808-Ljbffr
Customer Services - Contact Centre Advisor employer: Bath and North East Somerset Council
Contact Detail:
Bath and North East Somerset Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services - Contact Centre Advisor
✨Tip Number 1
Familiarise yourself with Bath & North East Somerset Council's values and mission. Understanding their commitment to improving people's lives will help you align your responses during the interview, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare examples of your previous customer service experiences, particularly in a multi-channel contact centre environment. Be ready to discuss specific situations where you resolved complex enquiries or improved customer satisfaction.
✨Tip Number 3
Research common tools and platforms used in customer service roles, especially those relevant to Bath & North East Somerset Council. Being knowledgeable about these can demonstrate your readiness to utilise them effectively from day one.
✨Tip Number 4
Show your enthusiasm for continuous improvement by thinking of ideas or initiatives that could enhance the customer experience. Presenting these during your interview can set you apart as a proactive candidate who is eager to contribute.
We think you need these skills to ace Customer Services - Contact Centre Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required. Tailor your application to highlight how your experience aligns with the role of a Customer Services - Contact Centre Advisor.
Showcase Your Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service, resolved issues, or supported customers in previous roles.
Highlight Communication Abilities: Since this role requires strong communication skills, make sure to demonstrate your ability to communicate effectively. Use clear and concise language in your application and provide examples of how you've successfully interacted with customers or stakeholders.
Express Your Passion for Improvement: Mention any initiatives you've been part of that aimed at improving customer experiences. Show that you are proactive about continuous improvement and willing to adapt to new ways of working, as this is a key aspect of the role.
How to prepare for a job interview at Bath and North East Somerset Council
✨Show Your Customer Service Skills
Make sure to highlight your experience in delivering exceptional customer service. Prepare examples of how you've resolved customer issues in the past, demonstrating your ability to support and advocate for customers effectively.
✨Communicate Positively
Since this role requires a people person, practice communicating in a friendly and helpful manner. During the interview, maintain a positive attitude and show enthusiasm for helping others, as this will resonate well with the interviewers.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. Share specific strategies or tools you use to stay organised, especially in a fast-paced contact centre environment.
✨Embrace Change and Improvement
The council values continuous improvement, so be prepared to talk about how you've adapted to new processes or technologies in previous roles. Share any ideas you have for enhancing customer experiences, showing that you're proactive and open to change.
