At a Glance
- Tasks: Lead and improve transport services that make a real difference in people's lives.
- Company: Bath & North East Somerset Council, dedicated to enhancing community well-being.
- Benefits: Flexible working, competitive pay, and a supportive work environment.
- Other info: Join a diverse team committed to safeguarding and promoting welfare.
- Why this job: Shape the future of transport services while making a positive impact on your community.
- Qualifications: Experience in managing transport services and strong leadership skills required.
The predicted salary is between 45000 - 55000 £ per year.
At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives.
Bath & North East Somerset Council , our purpose is simple – to improve people’s lives . That purpose is at the heart of everything we do, and nowhere is it more tangible than in Passenger Transport.
About the Team
Every day hundreds of journeys take place because of the decisions, partnerships and services delivered by our Passenger Transport team.
From helping children and young people access education, to ensuring vulnerable adults can reach essential care and support, this is a service that has a direct and meaningful impact on residents and families across Bath and North East Somerset.
We are looking for an exceptional leader to take on the role of
Service Manager – Passenger Transport , providing strategic and operational leadership across Home to School Transport, SEND Transport, Adult Social Care Transport and Passenger Fleet Operations.
This is a rare opportunity to lead a high-profile service at a time of significant change and opportunity.
You will help shape how transport services evolve to meet growing demand, changing customer expectations and increasing financial pressures, while maintaining a relentless focus on safety, quality and outcomes.
About the Role
Reporting within the Place Management leadership team, you will lead a diverse operational service responsible for:
- Home to School Transport
- SEND Transport
- Adult Social Care Transport
- Passenger Fleet Operations
- Operator Licence Compliance
- Transport Contracts and Providers
- Safeguarding and Transport Safety
- Service Improvement and Transformation
You will work closely with schools, families, councillors, transport operators, social care colleagues and regional partners to ensure services are safe, effective, financially sustainable and centred around the needs of residents.
You will lead experienced managers and operational teams, providing visible, supportive leadership whilst creating a culture of accountability, collaboration and continuous improvement.
- What you'll be responsible for
- Providing strategic leadership across the Council's Passenger Transport Service.
- Ensuring statutory transport responsibilities are delivered effectively and efficiently.
- Leading transport contract management, commissioning and provider relationships.
- Maintaining high standards of safeguarding, compliance and passenger safety.
- Acting as a senior lead for fleet operations and Operator Licence responsibilities.
- Driving service transformation, innovation and continuous improvement.
- Managing significant budgets and ensuring value for money.
- Building trusted relationships with Members, schools, families, providers and partners.
- Leading, developing and supporting managers and staff to succeed.
- Creating a resilient, inclusive and high-performing service culture.
About You
This is a role for someone who can balance strategic thinking with operational delivery; someone who is equally comfortable leading service transformation, responding to operational challenges, and supporting colleagues through change.
You will be educated to degree level (or able to demonstrate equivalent knowledge and experience) and hold a
Passenger Transport Manager CPC , or be able to achieve the qualification required to support the Council's Operator Licence responsibilities.
What we're looking for
- Significant experience managing complex operational transport services.
- Strong understanding of SEND, education or adult social care transport provision.
- Experience managing contracts, providers and commercial relationships.
- A track record of delivering service improvement and organisational change.
- Strong financial management and budget oversight skills.
- Excellent stakeholder and relationship-building abilities.
- Experience leading and developing teams through periods of change.
- Sound judgement, resilience and political awareness.
- A collaborative and empowering leadership style.
About Bath and North East Somerset Council.
Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents.
Our values shape how we work to deliver public services, and how we communicate with the residents we serve.
We care about the best outcomes for local people, through our public services.
Why Bath and North East Somerset Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need.
Go to https://jobsandcareers. bathnes. gov. uk/why-work-us/our-benefits
At Bath and North East Somerset Council we have one overriding purpose – to improve peoples lives.
Find out more about our values at https://jobsandcareers. bathnes. gov. uk/why-work-us/our-values
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
Find out more on our commitment to Equality, Diversity and Inclusion at https://beta. bathnes. gov. uk/equality-and-diversity
We are a Disability Confident Employer – find out more at https://shorturl. at/ajrs W
The Council is committed to having a diverse and inclusive workforce.
Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
Please note that this role is subject to an Enhanced/Basic DBS Check.
Safeguarding Statement
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment.
As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.
*Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee).
This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
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Service Manager - Passenger Transport in Bath employer: Bath and North East Somerset Council
Bath College is an exceptional employer that prioritises the well-being and professional development of its staff. With a generous holiday entitlement, flexible working options, and a commitment to safeguarding, employees enjoy a supportive work culture that fosters growth and work-life balance. The College's location in Bath offers a vibrant community and access to various employee benefits, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Bath and North East Somerset Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - Passenger Transport in Bath
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Bath and North East Somerset Council.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Bath and North East Somerset Council. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Service Manager - Passenger Transport in Bath
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Bath and North East Somerset Council, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Bath and North East Somerset Council and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Bath and North East Somerset Council. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Bath and North East Somerset Council
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Bath and North East Somerset Council.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Bath and North East Somerset Council.
