At a Glance
- Tasks: Welcome and assist customers in accessing council services across Bath, Keynsham, and Midsomer Norton.
- Company: Bath & North East Somerset Council, dedicated to improving lives in the community.
- Benefits: Flexible working hours, supportive team environment, and opportunities for personal growth.
- Other info: Rolling recruitment with various full-time, part-time, and casual positions available.
- Why this job: Make a real difference in people's lives while building positive relationships.
- Qualifications: Experience in customer service roles and a passion for helping others.
The predicted salary is between 20250 - 24750 £ per year.
At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives. If you love working with people and thrive in a busy customer-facing environment, we'd love to hear from you. Our Customer Services team is the front door to Bath & North East Somerset Council. Every day we welcome residents, visitors and local businesses into our customer service centres across Bath, Keynsham and Midsomer Norton, helping them access the support and services they need.
We're looking for friendly, approachable people who enjoy interacting with customers and delivering great service. Experience in retail, hospitality, leisure, reception, travel, banking or other customer-facing roles is highly valued. We have full-time, part-time, casual and multi-site opportunities available.
A Role That Puts People First
This is primarily a face-to-face customer service role. You'll spend much of your day welcoming customers, understanding what they need and helping them find the right solution. Whether you're helping somebody access a council service, providing information, checking documents, taking payments or supporting a booking, you'll be the friendly face that makes customers feel welcome, supported and confident. Many enquiries can be resolved straight away, giving you the opportunity to make an immediate difference to someone's day. When a customer needs specialist support, you'll work closely with colleagues across the council to ensure they receive the help they need.
How You'll Make a Difference
Your work will have a real impact on people's daily lives. You'll:
- Welcome customers into our service centres and create a positive first impression
- Listen carefully and understand what customers need
- Provide helpful information and guidance in person, by telephone and online
- Check documents and information accurately
- Process payments, bookings and routine transactions
- Support customers who may feel anxious, frustrated or unsure what to do next
- Escalate complex enquiries to specialist teams when needed
- Maintain accurate records to ensure excellent customer service
What You'll Bring
You don't need to be an expert in council services on day one. We'll provide training and support. We're particularly interested in people who:
- Have experience working directly with customers in retail, hospitality, leisure, reception, travel, banking or similar customer-focused environments
- Enjoy talking to people and building positive relationships
- Can remain calm, professional and helpful during busy periods
- Are confident dealing with a wide range of customers and enquiries
- Have good attention to detail and can follow processes accurately
- Are comfortable using digital systems and technology
- Take pride in delivering excellent customer service
- Work well as part of a supportive team
A good standard of education is desirable, but your customer service skills, attitude and experience are what matter most.
No Agencies Please. Rolling Recruitment – Apply Anytime
This is a rolling recruitment advert, so applications will be reviewed as we receive them, we let you know if you have been shortlisted and arrange interviews as and when we have vacancies. Please state clearly in your supporting letter the hours and location you are interested in (Bath, Keynsham, Midsomer Norton, or multi‑site).
If you’re someone who genuinely enjoys helping people and making every interaction a positive one, we’d love to welcome you to our team. Our Customer Services team is the front door to council services, supporting residents, visitors, and local businesses across Bath, Keynsham, and Midsomer Norton. We’re looking for friendly, caring people to join us in full time, part time, casual, and multi‑site roles.
Work Across Bath, Keynsham & Midsomer Norton
We have customer service locations across all three areas, and we offer roles based at a single site or across multiple sites if you enjoy variety in your workday.
Ready to Make a Difference
If you’re passionate about helping people and want to be part of a team that puts customers at the heart of everything, we’d love to hear from you. Apply today and take the next step toward a role where you can truly make an impact.
If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Danielle Adlam, Customer Services Team Leader, Danielle_Adlam@bathnes.gov.uk or 01225 396511.
Interview date: TBA
Please note: Applications will be checked weekly, and we will shortlist and interview on a rolling basis. We reserve the right to close this role at any time.
*Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
About Bath and North East Somerset Council.
Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
Why Bath and North East Somerset Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
Please note that this role is subject to an Enhanced/Basic DBS Check.
Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment.
Customer Service Library and Information Advisor in Bath employer: Bath and North East Somerset Council
Bath & North East Somerset Council is an excellent employer dedicated to improving the lives of its residents. With a strong focus on employee well-being, we offer flexible working arrangements, comprehensive training, and a supportive team environment that fosters personal and professional growth. Join us at the Keynsham Recycling Hub, where you can make a meaningful impact in your community while enjoying a great work/life balance.
Contact Details:
Bath and North East Somerset Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Library and Information Advisor in Bath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bath and North East Somerset Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bath and North East Somerset Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Library and Information Advisor in Bath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bath and North East Somerset Council:Your cover letter is your chance to shine! Tell us why you want to work at Bath and North East Somerset Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bath and North East Somerset Council!
How to prepare for a job interview at Bath and North East Somerset Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
