Civil Enforcement Officers in Bath

At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives. Our Civil Enforcement Officers (CEOs) play a crucial role in helping keep our communities safe, accessible, and moving – supporting reduced congestion, improved air quality and fair use of road space across our area. This role is ideal for someone who enjoys working outdoors, takes pride in helping the public and wants to contribute to a well‑managed, people‑focused environment. This is an exciting opportunity for people who are passionate about supporting an enthusiastic team deliver a high-quality service.

What You’ll Do:

• As a Civil Enforcement Officer (CEO), you will be a visible and approachable presence in the community.
• Your responsibilities will include:
• Patrolling streets and car parks to ensure vehicles follow parking regulations.
• Issuing Penalty Charge Notices to vehicles parked in contravention.
• Educating and advising the public on where and how they can park safely, offering clear guidance on parking restrictions.
• Reporting suspected abandoned vehicles, damaged signs or street infrastructure so issues can be addressed quickly.
• Supporting residents, visitors and businesses by answering queries in a professional, friendly manner.
• Working collaboratively with colleagues across Parking Services and Enforcement & Operations to help maintain safe, accessible streets.

What We’re Looking For:

• We’re seeking someone who:
• Has excellent customer service skills and can engage confidently and respectfully with the public, including in challenging situations.
• Enjoys working outdoors in all weather conditions, patrolling independently while also contributing to a wider team.
• Can remain calm, polite and professional, even when dealing with difficult or confrontational situations.
• Has strong observational skills and attention to detail when recording information or identifying contraventions.
• Is confident using digital tools and handheld devices to maintain accurate electronic records.
• Understands (or is willing to learn) key regulations such as the Traffic Management Act 2004, local Traffic Regulation Orders and relevant enforcement procedures.
• Physically fit and be able to walk as much as 10 miles per day whilst carrying approximately 8lb/4kg of equipment and be prepared to work in all weathers.
• Holds a full UK driving licence.

What You’ll Bring to the Team:

• You’ll be someone who:
• Takes pride in public service
• Understands the importance of fairness and consistency
• Communicates clearly and respectfully
• Enjoys being active and working outdoors
• Provides a positive, reassuring presence in the community

Why This Role Matters:

• Civil Enforcement Officers help:
• Keep traffic flowing safely and efficiently
• Improve air quality by reducing congestion
• Support residents, businesses, and visitors with reliable, consistent parking management
• Maintain attractive, usable public spaces across Bath & North East Somerset

Your work contributes directly to improving people’s lives within Bath & North East Somerset Council. Making it a better place to live, work, and visit.

Working Hours:

• Full‑time positions cover 40 hours per week (37 hours plus 3 contractual overtime). Shifts operate on a rota between 6am and 10pm, including weekends, from a central Bath location. Additional overtime and shift allowances apply.

Important application note: BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at‑risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath and North East Somerset Council: Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council? We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. At Bath and North East Somerset Council we have one overriding purpose – to improve peoples lives. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

Find out more on our commitment to Equality, Diversity and Inclusion. We are a Disability Confident Employer. The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs. Please note that this role is subject to a Basic DBS Check.