At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives.
As this is an operational role the successful applicant will be based at Haycombe Cemetery & Crematorium, Bath – Monday to Friday 0830hrs – 1630 hrs
About the Team
Make a Difference Every Day
Are you passionate about helping people and delivering outstanding customer service?
We're looking for an organised, proactive and customer-focused Bereavement Consultant to join our team.
About the Role
You'll be responsible for:
• Providing information, advice and guidance to customers via telephone, email and face-to-face contact.
• Managing a wide range of enquiries and service requests.
• Processing records, applications and customer information accurately.
• Maintaining databases and electronic records.
• Working collaboratively with internal teams and external partners.
• Delivering excellent customer service in a high-volume environment.
• Supporting the continuous improvement of administrative processes and customer experience.
About You
We're looking for someone who:
✅ Has excellent communication and interpersonal skills.
✅ Demonstrates a high level of professionalism with excellent written and verbal communication skills.
✅ Is highly organised and able to manage competing priorities.
✅ Has experience in administration, customer service or information and advice environments.
✅ Has experience of promoting products and services and following a structured sales process, while maintaining a sensitive and customer-focused approach.
✅ Can work accurately and efficiently under pressure.
✅ Has strong IT skills and experience using databases and Microsoft Office applications.
✅ Has a good level of skill in creating, maintaining and using spreadsheets for data management and reporting.
✅ Has knowledge of payment systems, financial systems and ordering processes.
✅ Enjoys problem-solving and helping people find the right solutions.
✅ Is committed to delivering a first-class customer experience.
Social Media Key Points
✅ Customer Service
✅ Administration & Processing
✅ Communication Skills
✅ Sales & Service Promotion
✅ Financial & Payment Systems
✅ Spreadsheet & IT Skills
✅ Busy Office Environment
✅ Making a Difference Every Day
If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Vincent Young, Service Manager, EMAIL or 01225 396021
Interview date: 04/01/2027
No Agencies Please.
Please note: that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.
*Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
About Bath and North East Somerset Council.
Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
Why Bath and North East Somerset Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits
At Bath and North East Somerset Council we have one overriding purpose – to improve peoples lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion athttps://beta.bathnes.gov.uk/equality-and-diversity
We are a Disability Confident Employer – find out more at https://shorturl.at/ajrsW
The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
Please note that this role is subject to an Enhanced/Basic DBS Check.
Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.
Bereavement Consultant in Bath employer: Bath and North East Somerset Council
Bath & North East Somerset Council is an excellent employer dedicated to improving the lives of its residents. With a strong focus on employee well-being, we offer flexible working arrangements, comprehensive training, and a supportive team environment that fosters personal and professional growth. Join us at the Keynsham Recycling Hub, where you can make a meaningful impact in your community while enjoying a great work/life balance.
Contact Details:
Bath and North East Somerset Council Recruitment Team
