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- Tasks: Bridge business and technology, driving process improvements and delivering innovative solutions.
- Company: Award-winning, purpose-driven law firm committed to social impact and sustainability.
- Benefits: Flexible working, progressive benefits, and a focus on well-being and growth.
- Why this job: Make a real impact in a role that champions innovation and positive change.
- Qualifications: Experience in business analysis and a passion for improving workflows.
- Other info: Join a diverse team dedicated to creating lasting positive impact.
The predicted salary is between 36000 - 60000 £ per year.
We are an award-winning, purpose-driven City law firm. We were the first UK law firm to become a B Corp and are the highest scoring global law firm in the B Corp community. Globally recognised as the market-leading UK firm for charities and purpose-driven organisations, our commercial teams are also using law as a force for good and driving change from the inside out. Our values are key to our success, and you will be able to make a real impact from day one. Come and join the firm that has a standout and authentic commitment to a triple bottom line, where we will never prioritise profit over people and planet.
The Business Process & Systems Analyst is a pivotal, autonomous role within the IT department, responsible for bridging the gap between the business and technology. The role is responsible for driving end-to-end requirements discovery, analysis, documentation, and delivery while also acting as Product Owner / Product Specialist for new and evolving technology products introduced to the firm. The role will be central to the replacement and modernisation of core business applications, proactively identifying opportunities for process improvement, optimisation, and innovation across the firm. The Business Process and Systems Analyst will engage with stakeholders at all levels, from fee earners and business services to senior leadership, ensuring technology solutions deliver measurable business value.
Key Responsibilities
- Collaborate with legal and business teams to analyse workflows and identify opportunities for better use of existing tools, AI, emerging technologies, automation, and digital innovation.
- Operate with high autonomy, managing competing priorities and delivering outcomes with minimal supervision.
- Produce clear, high-quality artefacts, including business/functional requirements, user stories, acceptance criteria, use cases, process maps, and workflow diagrams.
- Support the identification, selection, and suitability assessment of emerging technology to meet business requirements.
- Play a key role in delivering new system(s) from selection through inception, project delivery, and ongoing change management, working closely with the Technical Project Manager.
- Support proof-of-concepts and pilots, including defining success criteria and tracking performance.
- Act as the "face of IT," facilitating workshops, interviews, and sessions to elicit business, functional, and non-functional requirements.
- Build strong, trusted relationships with stakeholders across all levels of the firm, requiring excellent interpersonal and organisational skills.
- Stay informed on legal technology trends, AI developments, and regulatory changes.
- Act as Product Owner / Product Specialist for new and existing applications.
- Proactively identify opportunities for system and process enhancements, automation, and optimisation.
- Take ownership of Business Analyst workstreams for IT projects, ensuring best practice and close collaboration with the Technical Project Manager.
- Form part of the project team selecting and implementing new system(s), taking the lead where appropriate.
- Be technically aware and assist with selecting and implementing emerging technologies and applications to achieve efficiencies.
- Help shape and implement new ways of working and deliver continuous improvement with the IT Training and Engagement Manager and Technical Project Manager.
- Continuously identify and deliver business process improvements across the firm’s functions.
About You
- Previous experience working in a business analysis/projects role is essential.
- Experience of working in a professional services environment would be beneficial.
- Knowledge of legal IT systems is beneficial.
- You are passionate about business improvement and want to streamline workflows and deliver efficiencies.
- You enjoy problem-solving and can analyse all elements of a process, apply logic, and suggest alternative solutions.
About our IT team
Our IT team totals 13 people and is made up of the Infrastructure & Applications, Service Desk, and IT training and business engagement teams. We work cohesively and interact daily to support the business and their needs.
What are we like to work for?
- Impact-Driven Purpose: We align profit with social purpose to create lasting positive impact for our people, communities, and planet.
- Committed to the Climate: Through our Climate & Nature Group, we reduce environmental impact and drive a just transition to net zero.
- Championing Inclusion: We foster a diverse, inclusive culture where creativity and innovation thrive.
- Flexible and Hybrid Working: Our hybrid model supports balance, with part-time options and at least two office days weekly.
- Progressive Benefits: We offer sustainable pensions, IVF support, private healthcare, and more for your well-being and growth.
At Bates Wells, equity, diversity, and inclusion are part of who we are and how we work. As a B Corp and purpose-driven law firm, we are committed to building a workplace that is fair, inclusive, and representative of all.
Business Process & Systems Analyst in London employer: Bates Wells
Contact Detail:
Bates Wells Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Process & Systems Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills as a Business Process & Systems Analyst can help them improve workflows and drive innovation. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive.
We think you need these skills to ace Business Process & Systems Analyst in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Process & Systems Analyst role. Highlight your relevant experience and skills that align with the job description, especially your knack for bridging business and technology.
Showcase Your Problem-Solving Skills: In your application, don’t shy away from sharing examples of how you've tackled challenges in previous roles. We love seeing candidates who can analyse processes and suggest innovative solutions, so let that shine through!
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate high-quality artefacts, so make sure your application reflects that standard.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Bates Wells
✨Know Your Stuff
Before the interview, dive deep into the role of a Business Process & Systems Analyst. Familiarise yourself with key concepts like workflow analysis, process improvement, and emerging technologies. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've identified inefficiencies and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your analytical skills and ability to drive change, which is crucial for this role.
✨Engage with Stakeholders
Since the role involves collaborating with various teams, think about how you can build strong relationships. Be ready to share experiences where you've successfully worked with different stakeholders. Highlight your interpersonal skills and how you can facilitate workshops or sessions to gather requirements.
✨Stay Updated on Trends
Research current trends in legal technology and AI developments. Being knowledgeable about these topics will impress your interviewers and show that you're proactive about staying informed. You might even want to bring up a recent innovation that could benefit their firm during the conversation.
