Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Bridge the gap between business and technology, driving process improvements and innovation.
- Company: Award-winning, purpose-driven law firm committed to social impact and sustainability.
- Benefits: Flexible working, progressive benefits, and a focus on well-being and growth.
- Why this job: Make a real impact in a role that champions change and innovation.
- Qualifications: Experience in business analysis and a passion for improving workflows.
- Other info: Join a diverse team dedicated to creating positive change in the legal sector.
The predicted salary is between 28800 - 48000 £ per year.
We’re an award winning, purpose driven City law firm. We were the first UK law firm to become a B Corp and are the highest scoring global law firm in the B Corp community. Globally recognised as the market leading UK firm for charities and purpose-driven organisations, our commercial teams are also using law as a force for good and driving change from the inside out. Our values are key to our success, and you’ll be able to make a real impact from day one. Come and join the firm who have a standout and authentic commitment to a triple bottom line, where we’ll never prioritise profit over people and planet.
The Business Process & Systems Analyst is a pivotal, autonomous role within the IT department, responsible for bridging the gap between the business and technology. The role is responsible for driving end-to-end requirements discovery, analysis, documentation, and delivery while also acting as Product Owner / Product Specialist for new and evolving technology products introduced to the firm. The role will be central to the replacement and modernisation of core business applications, proactively identifying opportunities for process improvement, optimisation, and innovation across the firm. The Business Process and Systems Analyst will engage with stakeholders at all levels, from fee earners and business services to senior leadership, ensuring technology solutions deliver measurable business value.
Key Responsibilities
- Collaborate with legal and business teams to analyse workflows and identify opportunities for better use of existing tools, AI, emerging technologies, automation, and digital innovation.
- Operate high autonomy, managing competing priorities and delivering outcomes with minimal supervision.
- Produce clear, high-quality artefacts, including business/functional requirements, user stories, acceptance criteria, use cases, process maps and workflow diagrams.
- Support the identification, selection and suitability assessment of emerging technology to meet business requirements.
- Play a key role in delivering new system(s) from selection through inception, project delivery and ongoing change management, working closely with the Technical Project Manager.
- Support proof-of-concepts and pilots, including defining success criteria and tracking performance.
- Act as the “face of IT,” facilitating workshops, interviews, and sessions to elicit business, functional and non-functional requirements.
- Build strong, trusted relationships with stakeholders across all levels of the firm, requiring excellent interpersonal and organisational skills.
- Stay informed on legal technology trends, AI developments and regulatory changes.
- Act as Product Owner / Product Specialist for new and existing applications.
- Proactively identify opportunities for system and process enhancements, automation and optimisation.
- Take ownership of Business Analyst workstreams for IT projects, ensuring best practice and close collaboration with the Technical Project Manager.
- Form part of the project team selecting and implementing new system(s), taking the lead where appropriate.
- Be technically aware and assist with selecting and implementing emerging technologies and applications to achieve efficiencies.
- Help shape and implement new ways of working and deliver continuous improvement with the IT Training and Engagement Manager and Technical Project Manager.
- Continuously identify and deliver business process improvements across the firm’s functions.
About You
- Previous experience working in a business analysis/projects role is essential.
- Experience of working in a professional services environment would be beneficial.
- Knowledge of legal IT systems is beneficial.
- You are passionate about business improvement and want to streamline workflows and deliver efficiencies.
- You enjoy problem solving and can analyse all elements of a process, apply logic and suggest alternative solutions.
About our IT team
Our IT team totals 13 people and is made up of the Infrastructure & Applications, Service Desk and IT training and business engagement teams. We work cohesively and interact daily to support the business and their needs.
What are we like to work for?
- Impact-Driven Purpose: We align profit with social purpose to create lasting positive impact for our people, communities, and planet.
- Committed to the Climate: Through our Climate & Nature Group, we reduce environmental impact and drive a just transition to net zero.
- Championing Inclusion: We foster a diverse, inclusive culture where creativity and innovation thrive.
- Flexible and Hybrid Working: Our hybrid model supports balance, with part-time options and at least two office days weekly.
- Progressive Benefits: We offer sustainable pensions, IVF support, private healthcare, and more for your well-being and growth.
At Bates Wells, equity, diversity, and inclusion are part of who we are and how we work. As a B Corp and purpose-driven law firm, we’re committed to building a workplace that is fair, inclusive, and representative of all.
Business Process & Systems Analyst in City of London employer: Bates Wells
Contact Detail:
Bates Wells Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Process & Systems Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Bates Wells. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by understanding their values and mission. Bates Wells is all about purpose-driven work, so show how your passion aligns with their goals during your conversations.
✨Tip Number 3
Practice your problem-solving skills! As a Business Process & Systems Analyst, you'll need to demonstrate your analytical thinking. Use real-world examples to showcase how you've tackled challenges before.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Bates Wells.
We think you need these skills to ace Business Process & Systems Analyst in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Process & Systems Analyst role. Highlight your relevant experience in business analysis and any knowledge of legal IT systems, as this will show us you understand what we're looking for.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can analyse processes and suggest improvements, so don’t hold back on sharing your success stories!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well. We appreciate high-quality artefacts, so make sure your application reflects that!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bates Wells
✨Know Your Stuff
Before the interview, dive deep into the role of a Business Process & Systems Analyst. Familiarise yourself with key concepts like process improvement, automation, and emerging technologies. This will help you speak confidently about how your skills align with the firm's goals.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully identified and solved business problems. Highlight how you analysed workflows and implemented solutions that delivered measurable value, as this is crucial for the role.
✨Engage with Stakeholders
Since the role involves collaborating with various teams, think of ways to demonstrate your interpersonal skills. Be ready to discuss how you've built relationships in previous roles and facilitated workshops or sessions to gather requirements.
✨Stay Current on Trends
Research the latest trends in legal technology and AI developments. Being knowledgeable about these topics will not only impress your interviewers but also show your passion for continuous improvement and innovation in the field.
