Part-Time Retail & Client Assistant

We are Batch LDN. A made-to-order clothing brand rewriting the way we consume fashion.

Our collections are exclusively manufactured using our ‘Batch Model’ - a handmade-to-order method that produces only what’s necessary.

It’s a simple premise: if you only make exactly what you need, you cut out waste and overproduction. It’s a slower, more conscious method of manufacture.

And because we don’t have to account for the normal fashion mark-up, it allows us to sell high-end, luxury pieces at prices you can justify.

Think of Batch LDN as the backbone of your wardrobe. The forever favourites. Luxurious, versatile pieces designed for all the big occasions in life.

THE ROLE

Batch LDN is looking for a Part-Time Retail & Client Assistant to join our retail team at our flagship store in Seven Dials, Covent Garden.

This is a 2–3 day per week rolling position , primarily covering Saturday and Sunday , plus either Friday or Monday depending on the wider team’s working pattern .

We’re looking for someone energetic, personable and commercially minded who loves working with people and wants to become part of a fast-growing independent fashion brand.

Industry and retail experience will be a strong consideration, but it isn’t the deciding factor. We’re equally interested in potential, ambition, personality and cultural fit.

Our Covent Garden flagship is the heart of Batch LDN. Alongside the store, we have a café, bar, DJ set‑up and private fitting rooms. We run events, collaborate with other brands and have a thriving community of customers, creatives and friends of the brand regularly coming through the doors.

You’ll be right at the centre of it.

As a small and quickly growing team, the job is hands‑on, fast‑paced and varied. We want someone who enjoys that environment, takes initiative and isn’t afraid to get stuck in.

There is plenty of opportunity to grow with Batch LDN. For the right person, we’d love this to become more than simply a weekend job as the business and our retail footprint continue to expand.

JOB RESPONSIBILITIES

• Customer Experience & Sales - Welcome customers into our Covent Garden flagship, understand what they’re looking for and deliver a relaxed, knowledgeable and personal shopping experience. You’ll work towards individual and store sales targets and KPIs.
• Styling & Product Advice - Advise customers on products, fits and fabrics, offer styling inspiration and confidently upsell and cross‑sell where appropriate.
• Client Relationships - Help us build and nurture our community of customers, ensuring visits feel personal and memorable. Capture customer information accurately and help maintain relationships after purchase.
• Made‑to‑Order Journey - Learn how the Batch LDN made‑to‑order process works so you can confidently guide customers through our products, fabrics, fits and ordering journey.
• Stock & Merchandising - Help receive and unpack deliveries, replenish stock, maintain displays and ensure the shop floor always looks its best.
• Point of Sale - Handle purchases, payments, returns and other transactions efficiently and professionally.
• Product Knowledge - Stay up to date with our collections, fabrics, incoming partner brands, promotions, events and store policies.
• Events & Community - Support the wider team with the events, collaborations and activations that take place regularly at the store.
• Bring the Energy - Help create the friendly, energetic and collaborative atmosphere we want Batch LDN to be known for.
• Get Stuck In - We’re a small business, so everyone helps out. There will be busy weekends, events and periods where we need all hands on deck.

WHO WE’RE LOOKING FOR

• Previous retail or customer‑facing experience is preferred; fashion or luxury retail experience is a bonus, but not essential.
• You’re confident, personable and genuinely enjoy speaking to people.
• You have an interest in menswear, fashion, style and/or independent brands.
• You’re commercially minded and comfortable working towards sales targets.
• You’re a natural relationship builder and understand that great retail is about creating returning customers, not simply making one‑off sales.
• You have excellent communication and interpersonal skills and can confidently advise customers without making the experience feel overly sales‑driven.
• You have a strong eye for detail and understand how presentation, merchandising and the overall feel of a space contribute to the customer experience.
• You’re proactive. If something needs doing, you’re the type of person who gets on with it.
• You’re reliable and dependable - particularly when it comes to weekend shifts.You’re comfortable standing for long periods, handling stock and learning to use our POS and retail systems.
• Most importantly, you’re excited by the idea of joining a small, ambitious company and helping us build something.

WORKING PATTERN

• Part‑time: 2–3 days per week
• Consistent Saturday and Sunday shift every week
• Additional Friday or Monday shift , depending on the wider team’s working pattern
• Based from our flagship in Covent Garden
• Some additional evening/event or holiday‑period availability may occasionally be required
• This is an in‑store retail position and cannot be performed remotely

REMUNERATION & PERKS

• Competitive hourly rate, dependent on experience
• Batch LDN clothing and product allowance
• Free coffee, snacks and drinks from our in‑store bar
• Opportunity to grow your responsibilities and career as Batch LDN expands

You’ll be joining a small team at an exciting stage of our growth, meaning you’ll have the opportunity to make a genuine impact rather than simply being another member of a large retail team.