At a Glance
- Tasks: Handle customer queries and provide fuel price quotes over the phone.
- Company: Join BATA, a long-standing agricultural cooperative with a strong community focus.
- Benefits: Enjoy free parking, employee discounts, and a performance-related bonus.
- Other info: Work Tuesday to Saturday, with great career growth opportunities.
- Why this job: Make a real impact by building customer relationships in a dynamic environment.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
About us
BATA was established as a farmers' cooperative in 1894 at Brandsby, North Yorkshire, 10 miles north of York. Today we are still an agricultural supply cooperative with 4,000 share members. We offer a wide range of products, including bulk and bagged animal feeds, pet foods, heating oil, LPG, timber, fencing, horse rugs, seeds or fertiliser, to name just a few.
About the role
The Fuel Co-Ordinator role is to handle incoming customer queries and provide price quotes on a range of fuels and fuel products over the phone to domestic and commercial clients. You will process orders, co-ordinate deliveries and manage customer accounts, building strong customer relationships and trust in a highly dynamic environment.
Days of work: Tuesday - Saturday
Hours of work: 37.5 hours per week between 8.30am and 5pm with 1 hour unpaid lunch break
Key Responsibilities:
- Answering Inquiries: Address incoming calls promptly, answering questions regarding fuel types, availability and current market pricing.
- Selling fuel products: Negotiating fuel prices and closing sales over the phone.
- Processing Orders: Accurately record customer order details, delivery instructions and payment details into the company system.
- Logistics Co-ordination: Liaise with transport to ensure that customers receive timely deliveries in line with their needs.
- Managing Accounts: Update customer account details, record transaction notes and manage a sales pipeline.
- Reporting Information: To, and liaising with, external bodies including HMRC and HSE.
- Customer Retention: Make outbound calls to existing and new customers tracking account performance and identifying new opportunities to chase outstanding payments.
- Customer Focus: Understand their needs and offer tailored solutions to build trust and satisfaction.
- Problem Resolution: To take ownership of customer issues and follow things through until a resolution is found.
- Market Awareness: Stay informed about fluctuating fuel prices and industry trends to give accurate quotes and advice.
Benefits:
- Free onsite parking
- Employee discount
- Cycle to work scheme
- Company pension
- Company events
- Performance related annual bonus
If you think you have the skills and experience we are looking for as a Fuel Co-ordinator, we would love to hear from you!
Fuel Co-Ordinator in York employer: BATA
BATA is an exceptional employer located in the heart of North Yorkshire, offering a supportive work culture that values teamwork and community. As a Fuel Co-Ordinator, you will benefit from competitive pay, a performance-related annual bonus, and opportunities for professional growth within a cooperative that has been serving its members since 1894. With free onsite parking and employee discounts, BATA ensures a rewarding and fulfilling work environment for all its staff.
