At a Glance
- Tasks: Handle customer queries and provide fuel price quotes over the phone.
- Company: Join BATA, a trusted agricultural supply cooperative since 1894.
- Benefits: Enjoy free parking, employee discounts, and a performance-related bonus.
- Other info: Work Tuesday to Saturday with great career development opportunities.
- Why this job: Build strong customer relationships while working in a dynamic environment.
- Qualifications: Strong communication skills and a customer-focused attitude.
The predicted salary is between 25000 - 30000 £ per year.
About us
BATA was established as a farmers' cooperative in 1894 at Brandsby, North Yorkshire, 10 miles north of York. Today we are still an agricultural supply cooperative with 4,000 share members. We offer a wide range of products, including bulk and bagged animal feeds, pet foods, heating oil, LPG, timber, fencing, horse rugs, seeds or fertiliser, to name just a few.
About the role
The Fuel Co-Ordinator role is to handle incoming customer queries and provide price quotes on a range of fuels and fuel products over the phone to domestic and commercial clients. You will process orders, co-ordinate deliveries and manage customer accounts, building strong customer relationships and trust in a highly dynamic environment.
Days of work: Tuesday - Saturday
Hours of work: 37.5 hours per week between 8.30am and 5pm with 1 hour unpaid lunch break
Key Responsibilities:
- Answering Inquiries: Address incoming calls promptly, answering questions regarding fuel types, availability and current market pricing.
- Selling fuel products: Negotiating fuel prices and closing sales over the phone.
- Processing Orders: Accurately record customer order details, delivery instructions and payment details into the company system.
- Logistics Co-ordination: Liaise with transport to ensure that customers receive timely deliveries in line with their needs.
- Managing Accounts: Update customer account details, record transaction notes and manage a sales pipeline.
- Reporting Information: To, and liaising with, external bodies including HMRC and HSE.
- Customer Retention: Make outbound calls to existing and new customers tracking account performance and identifying new opportunities to chase outstanding payments.
- Customer Focus: Understand their needs and offer tailored solutions to build trust and satisfaction.
- Problem Resolution: To take ownership of customer issues and follow things through until a resolution is found.
- Market Awareness: Stay informed about fluctuating fuel prices and industry trends to give accurate quotes and advice.
Benefits:
- Free onsite parking
- Employee discount
- Cycle to work scheme
- Company pension
- Company events
- Performance related annual bonus
If you think you have the skills and experience we are looking for as a Fuel Co-ordinator, we would love to hear from you!
Locations
Fuel Co-Ordinator in Malton, Yorkshire employer: BATA
BATA is an exceptional employer that values its employees and fosters a supportive work culture in the heart of North Yorkshire. With a strong emphasis on employee growth, we offer comprehensive benefits including a company pension, performance-related bonuses, and opportunities for professional development. Join us as a Fuel Co-Ordinator and be part of a dedicated team that prioritises customer satisfaction while enjoying a range of perks such as free onsite parking and employee discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Fuel Co-Ordinator in Malton, Yorkshire
✨Connect with Local Farmers and Co-ops
Don't underestimate the power of local connections in agriculture. Get involved in local farmers' markets or agricultural co-ops. These are great places to meet potential employers and get the inside scoop on job openings before they're even advertised.
✨Get Involved in Agricultural Events
Keep an eye out for agricultural fairs, conferences, and workshops in your area. These events are golden opportunities to network with industry professionals and showcase your passion. You might even stumble across job boards or companies actively looking to hire!
✨Volunteer for Relevant Experience
Consider volunteering with organisations focused on agriculture, sustainability, or community gardening. This not only boosts your CV but also expands your network. You never know who might be watching your hard work and dedication!
✨Keep an Eye on Job Listings at Industry-Specific Websites
Be sure to check out agriculture-focused job boards and websites regularly. Companies like BATA often post opportunities on their own sites before anywhere else, so don’t miss out! Apply directly through us to increase your chances!
We think you need these skills to ace Fuel Co-Ordinator in Malton, Yorkshire
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in agriculture, it's crucial to highlight any hands-on experience you have in farming, crop management, or sustainable practices. We want to see how your background aligns with the role you're after, so be specific about the responsibilities you've had and any tools or techniques you've used.
Certifications Matter:In agriculture, relevant certifications can really give your application a boost. If you have any qualifications related to agricultural practices, pest management, or environmental regulations, make sure to mention them! They're great indicators of your commitment and expertise in the field.
Tailor Your CV to the Agriculture Sector:Your CV should reflect your passion for agriculture. Structure it to emphasise your field experience and any relevant projects you've been involved in. Don't forget to highlight your soft skills, like teamwork and communication, which are essential in this sector.
Passion is Key in Your Cover Letter:Since this is a full-time position, we want to feel your enthusiasm for agriculture in your cover letter. Share why you're drawn to this industry and mention any long-term goals you have that align with what BATA does. This can really set you apart from other candidates.
How to prepare for a job interview at BATA
✨Get Familiar with Agricultural Technologies
Make sure you're up to speed with the latest agricultural technologies and tools that are commonly used in the field. Whether it’s precision farming tools or crop management software, being able to discuss these effectively during your interview with BATA will show that you're technically savvy and ready to contribute from day one.
✨Showcase Your Practical Experience
Since agriculture is a hands-on industry, be prepared to share any practical experiences you've had. This could be through internships, volunteer work, or even personal projects. Discussing specific challenges you faced and how you overcame them can really impress the interviewers, especially in a full-time role at BATA.
✨Understand the Sustainable Practices
Sustainability is a hot topic in agriculture right now, so it's important to understand current practices and regulations in the industry. Familiarise yourself with concepts like crop rotation, organic farming, and environmental impact. Having informed opinions on these topics can set you apart from other candidates during your interview.
✨Practice Common Industry Scenarios
Expect to tackle a few scenario-based questions that mimic real-life challenges in agriculture. For instance, you might be asked how you would handle a pest infestation or manage resources during a drought. Practising these scenarios will help you respond confidently and showcase your problem-solving skills during the interview with BATA.
