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- Tasks: Lead a vibrant bar team and ensure top-notch service in a lively pub environment.
- Company: Exciting new venue in Covent Garden, perfect for parties and events.
- Benefits: Competitive pay, training opportunities, discounts, and fun team socials.
- Other info: Join a supportive team with great career progression and regular new openings.
- Why this job: Be the face of an energetic pub and create unforgettable experiences for guests.
- Qualifications: Experience in hospitality and a passion for delivering excellent customer service.
The predicted salary is between 12 - 15 £ per hour.
We are currently looking for a talented and driven Supervisor, with experience in premium food and bar establishments to join our team. The Bat and Ball Covent-Garden is the go-to destination for Ping Pong, Live Sport, Cocktails, Craft Beer and Pizza spread over two huge floors. It’s the best place in Westfield to book a party with a twist. Guaranteed to make your event one to remember.
Do you love being the face of a busy pub, working with and guiding the bar team to deliver service excellence? Can you skilfully liaise with a strong kitchen team to deliver a great customer experience?
What’s it all about:
- Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality.
- Able to take responsibility for your team on shift to ensure service standards and safety/security expectations are all met to the highest of standards.
- Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience.
- Able to deal with customer queries quickly and professionally.
- Always willing to learn new skills and explore opportunities, be approachable and encourage ideas.
- Able to support the Management team to deliver set goals.
- Able to promote and market the venue, private hire spaces and events as appropriate to our customers.
What’s in it for me:
- Competitive rate per hour + tronc.
- Be part of a brand new opening.
- Training and development.
- Career progression and promotion opportunities with regular new openings around the corner.
- Get out and about, you automatically get discounts across all our pubs, bars and restaurants.
- Team trips, regular incentives and socials – a fun, family atmosphere.
- Goes without saying, but we’ll feed you during your shift.
- Employee Assistance Programme (EAP) to support you across those tough times.
- Good people know good people – an awesome referral scheme where you can earn up to £1000 per successful referral.
- Access your Wages anytime through Wagestream.
- Birthdays are for celebrating, so have the day off on us.
- Cycle to work scheme.
Interested in hearing more? Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!
Supervisor employer: Bat and Ball Covent Garden
Contact Detail:
Bat and Ball Covent Garden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the venue! Before your interview, swing by The Bat and Ball Covent-Garden. Check out the vibe, the menu, and the drinks. This way, you can chat about what you love about it and show you're genuinely interested.
✨Tip Number 2
Brush up on your product knowledge! Make sure you can talk confidently about cocktails, craft beers, and the food on offer. Being able to recommend items will show you’re ready to be the face of the pub.
✨Tip Number 3
Practice your people skills! Think of examples where you've dealt with customer queries or trained a team. We want to see that you can handle busy shifts and keep the atmosphere fun and friendly.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make some magic happen!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for the hospitality industry shine through. We want to see that you genuinely love working in a busy pub environment and are excited about delivering exceptional service.
Tailor Your Experience: Make sure to highlight your relevant experience in premium food and bar establishments. We’re looking for someone who can demonstrate their knowledge of products and service excellence, so be specific about your past roles and achievements.
Be Personable: Remember, we’re all about creating memorable experiences! Use your application to showcase your personality and approachability. We want to know how you connect with customers and your team, so don’t hold back on sharing your unique style.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Bat and Ball Covent-Garden!
How to prepare for a job interview at Bat and Ball Covent Garden
✨Know Your Products
Make sure you brush up on the food and drink offerings at The Bat and Ball. Being able to recommend items confidently will show that you're genuinely interested in the role and can provide excellent customer service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to train and motivate staff, as well as how you handle challenges during busy shifts. This will demonstrate that you can take responsibility and ensure high service standards.
✨Be Customer-Focused
Think about how you would handle various customer scenarios. Be ready to discuss how you would deal with complaints or queries professionally and quickly. This shows that you understand the importance of customer experience in a busy pub environment.
✨Embrace Learning Opportunities
Express your willingness to learn new skills and adapt to the fast-paced environment. Mention any previous experiences where you’ve taken the initiative to improve your knowledge or skills, which aligns with the venue's focus on training and development.