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- Tasks: Lead the launch and management of a vibrant customer community.
- Company: Dynamic tech company in London with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact on customer engagement and advocacy.
- Qualifications: 2+ years in B2B SaaS and strong communication skills required.
- Other info: Join a collaborative team and shape the future of customer relationships.
The predicted salary is between 36000 - 60000 £ per year.
A leading tech company based in London is looking for a Customer Marketing/Community Manager to drive the launch and management of their customer community. You will engage customers through digital and in-person activities, enhance customer advocacy, and shape the community strategy.
With at least 2 years of experience in B2B SaaS, you should have strong communication skills and be data-driven in your approach. This role offers an opportunity to make a significant impact on customer engagement.
Customer Community & Advocacy Lead in London employer: Basware
Contact Detail:
Basware Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Community & Advocacy Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or attend local meetups. Building connections can lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your previous work in customer marketing or community management. This will help you stand out and demonstrate your expertise.
✨Tip Number 3
Prepare for interviews by researching the company’s community initiatives. Be ready to discuss how you can enhance customer advocacy and engage users effectively. We want to see your passion!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Community & Advocacy Lead in London
Some tips for your application 🫡
Show Your Passion for Community: When writing your application, let us see your enthusiasm for building and engaging communities. Share any relevant experiences that highlight your ability to connect with customers and foster advocacy.
Be Data-Driven: Since we value a data-driven approach, make sure to include examples of how you've used data to inform your strategies in previous roles. This will show us that you understand the importance of metrics in driving community engagement.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with our Customer Community & Advocacy Lead role. We want to see how you fit into our vision.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Basware
✨Know Your Community
Before the interview, dive deep into the company's existing customer community. Understand their values, current initiatives, and how they engage with customers. This will help you demonstrate your genuine interest and show that you're ready to contribute to their community strategy.
✨Showcase Your Data Skills
Since the role is data-driven, be prepared to discuss how you've used data in previous roles to enhance customer engagement. Bring specific examples of metrics you've tracked or campaigns you've analysed, and how those insights led to successful outcomes.
✨Engagement Strategies Matter
Think about innovative ways to engage customers both digitally and in-person. Prepare a few ideas or strategies that could work for their community. This shows initiative and that you're already thinking about how to make an impact.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your delivery and ensure you can convey your ideas effectively during the actual interview.
