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- Tasks: Lead a team to deliver exceptional service and enhance residents' experiences.
- Company: Join a forward-thinking company dedicated to creating smart living spaces.
- Benefits: Competitive salary, flexible shifts, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong communication skills and experience in high-end customer service required.
- Other info: Dynamic role with 4 on 4 off shifts, perfect for balancing work and study.
The predicted salary is between 24000 - 28800 £ per year.
Our client feels a genuine responsibility to enhance people's lives, and they go to extraordinary lengths to achieve this. The team is constantly challenging the norms to find better and more beautiful solutions. They create places where you can thrive in your own space, surrounded by a wider community to which you belong. They are not simply developers; they are a growing team, with a vision for creating a better kind of smart living.
MAIN DUTIES AND RESPONSIBILITIES
- Lead by example, adopting company policies, procedures and values.
- Deliver exceptional customer service to all residents and guests.
- Constantly strive for continuous improvement.
- Take personal responsibility for understanding and following the company's Health & Safety policies and practices.
- Able to handle confidential and sensitive information, dealing with issues and queries with utmost professionalism.
Role Specific Accountabilities
- Be a main point of contact, responsible for quality customer service for residents and guests, handling day-to-day matters in a prompt and professional manner.
- Carry out security and maintenance inspections of vacant/pre-let properties as required.
- Carry out light concierge duties such as parcel collection and key management when required.
- Respond to all enquiries from prospective residents and share the details with the leasing team, occasionally arrange and conduct viewing tours as required.
- Run regular resident engagement events.
- Provide a bespoke resident experience based on the resident demographic.
- Assist with Move in and Move Out and conduct building and apartment familiarisation to new residents.
- Review and report repair issues providing residents with regular updates on progress.
- Arrange regular interim inspections of occupied apartments to check the condition and identify early maintenance requirements (PPM).
- Carry out regular inspection of all common parts reporting any defects.
- Aim to ensure the Scheme holds 5* reviews on Google ratings – actively speak to the residents to gain feedback.
REQUIRED EXPERIENCE AND TECHNICAL COMPETENCY
- Excellent verbal and written communication skills.
- Excellent IT and numeracy skills.
- Experience of working in a high-end customer service establishment.
- Proven ability to handle confidential information and sensitive matters that may involve the general public and handling issues and queries with professionalism.
- Practical application and working knowledge of Health and Safety requirements and legislation to eliminate or mitigate risk in the workplace.
- Ability to work under pressure with a degree of flexibility and to take control of your own workload.
- Strong organisational skills.
SALARY: £28,000 - £32,000 pa d.o.e
WORKING HOURS: shifts, 4 on 4 off 12 hour shifts 20.00 - 08:00
The above is a high-level summary of accountabilities and is not meant to be a comprehensive description of the role. Additional ad-hoc responsibilities will arise which will be considered to form a reasonable part of the role and role requirements may be subject to change from time to time.
If you are interested in this role and you have the necessary experience, please submit your most up to date CV and contact details to Steve or Kelly at Bastow Irwin Recruitment Ltd at your nearest opportunity.
Night Resident Service Manager in London employer: Bastow Irwin Recruitment Ltd
Contact Detail:
Bastow Irwin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Resident Service Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and mission. This way, you can show them that you're not just another candidate but someone who genuinely aligns with their vision for creating a better kind of smart living.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your commitment to quality service.
✨Tip Number 3
Show off your problem-solving abilities! The job description mentions decision-making in the absence of supervision. Prepare to discuss situations where you've had to think on your feet and resolve issues quickly. This will highlight your ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows that you’re genuinely interested in the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Night Resident Service Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about enhancing people's lives and creating a thriving community.
Tailor Your CV: Make sure your CV is tailored to the Night Resident Service Manager position. Highlight your experience in customer service and any relevant skills that match the job description. We love seeing how your background fits with our vision!
Be Professional Yet Approachable: While it's important to maintain professionalism, don't be afraid to let your personality come through in your application. We’re looking for someone who can connect with residents and guests, so show us your friendly side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bastow Irwin Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and mission. Understand how they enhance people's lives and challenge norms in smart living. This will help you align your answers with their vision and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
As a Night Resident Service Manager, exceptional customer service is key. Prepare examples from your past experiences where you delivered outstanding service or resolved issues effectively. This will demonstrate your ability to handle day-to-day matters professionally.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your decision-making skills under pressure. Think of situations where you had to make quick decisions or solve problems without supervision. Highlight your ability to remain calm and effective in challenging situations.
✨Emphasise Your Organisational Skills
The role requires strong organisational abilities, especially when managing multiple tasks. Be prepared to discuss how you prioritise your workload and ensure that all responsibilities are met efficiently, particularly in a high-pressure environment.
