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- Tasks: Lead the Housing Management team to enhance resident satisfaction and build strong community relationships.
- Company: Join a dynamic housing management team in East London, focused on excellent service delivery.
- Benefits: Competitive hourly rate, hybrid working, and a supportive team environment.
- Other info: Temporary position with potential for growth in a vibrant community setting.
- Why this job: Make a real difference in residents' lives while developing your skills in a rewarding role.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 37451 - 37451 £ per year.
Temporary - 12 weeks
Starting Salary: £20.58 per hour - equivalent to £37,451 per annum
Working Pattern: Monday – Friday - 09:00 - 17:00
Working Location: Newham East London
Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply!
Your impact in the role - As the Neighbourhood Housing Lead, you’ll be responsible for the following:
- Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
- You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in.
- You’ll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.
What you'll bring:
- You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.
Neighbourhood Housing Lead - Hybrid employer: Bastow Irwin Recruitment Limited
Contact Detail:
Bastow Irwin Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Lead - Hybrid
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in East London. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by researching the organisation's values and recent projects. We want to see how you can fit into our revamped Housing Management Team and contribute to improving resident satisfaction.
✨Tip Number 3
Showcase your relationship-building skills! Think of examples where you've successfully engaged with residents or colleagues. We love to hear about your experiences that demonstrate your customer-focused approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team and making a difference in the community.
We think you need these skills to ace Neighbourhood Housing Lead - Hybrid
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Neighbourhood Housing Lead role. We want to see how you can contribute to our mission of delivering excellent service for residents.
Showcase Your Communication Skills: Since building relationships is key in this role, don’t forget to demonstrate your communication prowess in your written application. Use clear and concise language to show us you can connect with both colleagues and residents effectively.
Highlight Your Customer Focus: We’re looking for someone who’s all about putting residents first. Share examples from your past experiences where you’ve gone above and beyond to ensure customer satisfaction. This will help us see your commitment to improving resident happiness.
Apply Through Our Website: To make sure your application gets to us directly, please apply through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people in our revamped Housing Management Team.
How to prepare for a job interview at Bastow Irwin Recruitment Limited
✨Know Your Neighbourhood
Familiarise yourself with the local area and the specific needs of the residents. Research any recent developments or challenges in East London E15 that may affect housing. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built relationships, especially in a housing or community context. Highlight how these skills can translate into improving resident satisfaction and trust in your new role.
✨Understand the Housing Management Team's Goals
Get to grips with the objectives of the Housing Management Team. Be ready to discuss how you can contribute to delivering a reliable and consistent service for residents. This shows that you’re aligned with their mission and ready to hit the ground running.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the challenges they face in maintaining resident satisfaction or how they measure success. This demonstrates your proactive attitude and eagerness to engage with the team.