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- Tasks: Lead the Housing Management team to enhance resident satisfaction and build strong relationships.
- Company: Join a dynamic housing team focused on delivering excellent service in East London.
- Benefits: Competitive hourly rate, hybrid working, and a supportive team environment.
- Other info: Opportunity for career growth in a passionate and committed team.
- Why this job: Make a real difference in residents' lives while developing your skills in a rewarding role.
- Qualifications: Experience in relationship building, problem-solving, and stakeholder management required.
The predicted salary is between 37451 - 37451 £ per year.
Temporary - 12 weeks
Starting Salary: £20.58 per hour - equivalent to £37,451 per annum
Working Pattern: Monday – Friday - 09:00 - 17:00
Working Location: Newham East London
Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply!
Your impact in the role - As the Neighbourhood Housing Lead, you’ll be responsible for the following:
- Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
- You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in.
- You’ll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.
What you'll bring:
- You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.
- You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.
- You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.
- You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.
- Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.
- Have demonstrable experience in a similar role.
- Have a valid licence and access to a car for work use.
Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.
If you are interested in this role and you have the necessary experience, please submit your most up to date CV and contact details to Steve or Kelly at Bastow Irwin Recruitment Ltd at your nearest opportunity.
Neighbourhood Housing Lead - Hybrid in London employer: Bastow Irwin Recruitment Limited
Contact Detail:
Bastow Irwin Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Lead - Hybrid in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us you’re not just another candidate; demonstrate how your passion aligns with our mission to improve resident satisfaction.
✨Tip Number 3
Practice your communication skills! As a Neighbourhood Housing Lead, you’ll need to build relationships. Role-play with a friend to nail those tricky questions about stakeholder management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Neighbourhood Housing Lead - Hybrid in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Neighbourhood Housing Lead role. Highlight your experience in building relationships and problem-solving, as these are key for us. Use specific examples that show how you've made a difference in similar roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for housing management and how you can contribute to our team. Be sure to mention your commitment to resident satisfaction and any relevant achievements that align with our values.
Showcase Your Skills: Don’t forget to highlight your time management and stakeholder engagement skills. We want to see how you’ve successfully managed complex workloads and engaged with diverse customer bases in the past. This will help us understand how you can excel in this role.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details directly and ensures you don’t miss out on any important updates regarding your application!
How to prepare for a job interview at Bastow Irwin Recruitment Limited
✨Know Your Patch
Before the interview, take some time to research the local area you'll be working in. Understand the demographics, community needs, and any recent developments. This will show your potential employer that you're genuinely interested in the role and ready to engage with residents effectively.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built relationships with residents or stakeholders. Highlight your communication skills and how you’ve resolved conflicts or improved satisfaction. This is crucial for a Neighbourhood Housing Lead, so make it count!
✨Demonstrate Problem-Solving Abilities
Think of specific challenges you've faced in previous roles and how you tackled them. Be ready to discuss your thought process and the outcomes. This will illustrate your grit and determination, which are key traits for this position.
✨Time Management is Key
Be prepared to talk about how you manage your workload and meet deadlines. Share strategies you use to stay organised, especially when juggling multiple responsibilities. This will reassure the interviewers that you can handle the complexities of the role.