At a Glance
- Tasks: Manage electricity and gas meter activities, ensuring accuracy and compliance.
- Company: Join a dynamic energy company focused on innovation and customer satisfaction.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Fast-paced environment with a focus on continuous improvement and problem-solving.
- Why this job: Be part of a team that ensures billing accuracy and enhances customer experiences.
- Qualifications: Attention to detail, organisational skills, and experience in the UK energy industry.
The predicted salary is between 26100 - 31900 £ per year.
Location
Leicester, office-based
Department
Metering
Contract
Full-time - 40 hours per week
We’re looking for a detail-focused Metering Specialist to join our Metering Team and support the accurate management of electricity and gas meter activity across smart and traditional meters.
In this role, you’ll help ensure meter exchanges, smart metering issues, siteworks, flow management, and regulatory requirements are handled accurately, efficiently, and within agreed timescales.
You’ll play an important part in protecting billing accuracy, compliance, settlement integrity, and customer outcomes.
- What you’ll be doing
- Support Outfox Energy and Home Energy in all metering related activities.
- Managing metering-related tickets and customer queries within SLA.
- Supporting smart metering activities, including appointments, exceptions, communication issues, IHD support, alerts, and missing Half Hourly data.
- Managing siteworks cases, faulty meter issues, RTS meter exchanges, and related regulatory submissions.
- Investigating and resolving missing gas and electricity exchange flows.
- Maintaining accurate records and clear audit trails across all metering activity.
- Identifying recurring issues and supporting process improvements.
- What we’re looking for
- Strong attention to detail and accuracy.
- Good organisation and ability to manage a busy workload.
- Clear written and verbal communication skills.
- Ability to follow processes, meet SLAs, and escalated issues appropriately.
- A proactive approach to problem solving and continuous improvement.
- Experience in the UK energy industry.
- Knowledge of smart metering, meter exchanges, MPx Ns, and industry flows.
- Experience using Excel, Zendesk or similar case management tools.
- #J-18808-Ljbffr
Metering Specialist employer: Bastian PLC
At Outfox Energy, we pride ourselves on being an excellent employer, offering a supportive work culture that values attention to detail and proactive problem-solving. Located in Leicester, our office-based environment fosters collaboration and provides ample opportunities for employee growth through continuous improvement initiatives and training in the UK energy sector. Join us to be part of a team dedicated to ensuring accuracy and compliance in metering activities while enjoying a fulfilling career with a focus on customer outcomes.
