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- Tasks: Assist customers, maximise sales, and manage orders at our trade counter.
- Company: Join Bassetts, a leading trade merchant with a supportive culture.
- Benefits: Competitive salary, bonuses, generous leave, and health perks.
- Why this job: Be part of a community-focused team and develop your career.
- Qualifications: Customer service experience and a positive attitude are key.
- Other info: Great opportunities for growth in a dynamic environment.
The predicted salary is between 28800 - 42000 £ per year.
We are Bassetts, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity / adoption leave
- Access to a great range of online and high street discounts
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Trade Counter Sales Advisor based in Clady, you’ll be responsible for:
- Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendations
- Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships
- Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service
- Carrying out general warehouse duties, including picking and packing customer orders and unpacking stock to be booked in on our system and put away in the warehouse
- Scheduling customer deliveries
This is a full-time, permanent role working 42.50 hours per week Monday to Thursday 07.30am - 5.00pm and Friday 07.30am - 4.00pm.
And here’s what we’d like you to have:
- Industry or merchant experience is advantageous
- Proven experience of dealing with customer sales on a face to face basis
- Excellent communication skills and confidence in customer interactions
- Dependable team player, prepared to support in all areas of the branch with a strong work ethic
- Eagerness to learn, with a positive and enthusiastic attitude
We look forward to receiving your application!
We encourage applicants from all backgrounds, communities and industries, and are committed to having an organisation that is made up of diverse skills, experiences and abilities, where everyone is treated with Fairness & Respect.
Trade Counter Sales Advisor employer: Bassettsonline
Contact Detail:
Bassettsonline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Sales Advisor
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on Bassetts. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer interaction skills! Since the role is all about engaging with customers, think of scenarios where you can demonstrate your communication skills. Role-play with a friend or family member to get comfortable with handling different types of customer queries.
✨Tip Number 3
Be ready to showcase your teamwork! Bassetts values dependable team players, so come prepared with examples of how you've worked well in a team before. Highlight your strong work ethic and willingness to support your colleagues.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up at Bassetts. Don’t miss out!
We think you need these skills to ace Trade Counter Sales Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Trade Counter Sales Advisor role. Highlight any relevant experience you have in customer service or sales, and don’t forget to mention your eagerness to learn and grow with us!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, so make sure your key skills and experiences are easy to spot!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company there!
How to prepare for a job interview at Bassettsonline
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by Bassetts. Understanding the specifics of plumbing, heating, and bathroom solutions will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully engaged with customers. Highlight how you’ve built relationships and provided exceptional service, as this is key for a Trade Counter Sales Advisor. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Team Spirit
Bassetts values teamwork, so be ready to discuss how you’ve collaborated with colleagues in previous roles. Share specific instances where you supported your team or contributed to a positive work environment, showcasing your dependability and strong work ethic.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or the Wolseley Talent Guild. This shows your enthusiasm for the role and helps you determine if Bassetts is the right fit for you.
