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For Companies At a Glance
- Tasks: Assist customers, provide product advice, and manage orders at the trade counter.
- Company: Join Bassetts, a leading trade merchant in the UK and Ireland.
- Benefits: Competitive salary, bonuses, generous pension, and health perks.
- Why this job: Build customer relationships and develop your skills in a supportive environment.
- Qualifications: Sales or customer service experience and strong communication skills.
- Other info: Full-time role with excellent career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Salary: Competitive Salary + Bonus + Excellent Benefits
Trade Counter Assistant – Mallusk – Bassetts
So, who are we? We are Bassetts, a part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Also, did we mention? In addition to the competitive salary there are also benefits on tap – including…
Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Trade Counter Assistant based in Mallusk, you\’ll be responsible for:
- Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendations
- Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships.
- Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service.
- Carrying out general warehouse duties, including picking and packing customer orders and unpacking stock to be booked in on our system and put away in the warehouse
This is a full-time, permanent, role working 42.50 hours per week Mon – Thurs 7.30am – 5pm, Fri 7.30am – 4pm, every other Saturday 8.30 – 12pm.
Qualifications
- Industry or merchant experience is advantageous
- Proven experience in sales or customer service role
- Excellent communication skills and confidence in customer interactions
- Dependable team player, prepared to support in all areas of the branch with a strong work ethic
- Eagerness to learn, with a positive and enthusiastic attitude
We look forward to receiving your application!
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
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Trade Counter Assistant employer: Bassetts
Contact Detail:
Bassetts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bassetts and the Wolseley Group. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Trade Counter Assistant role.
✨Tip Number 3
Show off your customer service skills! Think of specific examples from your past experiences where you went above and beyond for a customer. This will demonstrate your proactive approach and ability to build strong relationships.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Trade Counter Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Trade Counter Assistant role. Highlight any relevant experience in sales or customer service, and don’t forget to mention your communication skills. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits without fluff.
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the best way to ensure your application gets to us directly. Just click the Apply button and follow the steps – we can’t wait to hear from you!
How to prepare for a job interview at Bassetts
✨Know Your Products
Familiarise yourself with the products and services offered by Bassetts. Being able to discuss specific items and their benefits will show your enthusiasm and understanding of the role, making you stand out as a candidate.
✨Customer Service Focus
Prepare examples from your past experiences where you've provided exceptional customer service. Highlight how you engaged with customers, resolved issues, and built relationships, as this is crucial for a Trade Counter Assistant.
✨Show Your Team Spirit
Bassetts values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share stories that demonstrate your dependability and willingness to support your colleagues.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company culture and growth opportunities. Inquire about the Wolseley Talent Guild and how it can help you develop your skills further.