At a Glance
- Tasks: Support the Branch Manager and supervise staff while serving customers and managing warehouse duties.
- Company: Join Bassetts, a leading trade merchant with a focus on people and customer satisfaction.
- Benefits: Enjoy competitive salary, bonuses, generous pension, and health perks like free healthcare access.
- Other info: Full-time role with excellent career growth opportunities and a positive workplace culture.
- Why this job: Develop your skills in a supportive environment and build a rewarding career.
- Qualifications: Customer service experience, strong communication skills, and a willingness to learn.
The predicted salary is between 30000 - 40000 £ per year.
Branch Supervisor – Enniskillen, Fermanagh – Bassetts
About the Company
We are Bassetts, a part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award‑winning Wolseley Talent Guild.
Benefits
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity / adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Popular YuLife app
- Cycle to Work scheme
Responsibilities
- Assisting the Branch Manager with the day to day running and operations within this small branch.
- Supervise and support branch staff, providing guidance, training, and performance feedback.
- Serving customers on the trade counter, offering advice and product knowledge.
- Building rapport with customers & suppliers, responding to any queries and processing sales.
- General warehouse duties including goods in & out, picking and packing customer orders.
- To be a key holder for the branch.
Working Hours
This is a full‑time, permanent role working 42.5 hours per week Monday to Friday 07:30 – 17:00pm.
Qualifications
- Previous industry or merchant experience is preferable.
- Prior experience in a Face to Face customer service/sales environment.
- Excellent communication skills and confidence interacting with customers.
- Some warehouse knowledge.
- To be a team player who is happy to take on a diverse role to carry out all jobs in the branch to ensure it runs smoothly.
- Willingness to step up to run the branch in the Branch Manager’s absence.
- Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic.
- To be comfortable lifting heavy items.
Branch Supervisor employer: Bassetts
At Bassetts, part of the Wolseley Group, we are committed to fostering a supportive and dynamic work environment in Enniskillen, where our employees are at the forefront of our success. We offer competitive salaries, generous benefits, and a strong focus on personal development through our award-winning Wolseley Talent Guild, ensuring that every team member has the opportunity to grow their skills and advance their career. With a culture that prioritises health and wellbeing, alongside a range of employee perks, Bassetts is an excellent employer for those seeking a rewarding and meaningful career in the trade sector.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Branch Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team management. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your enthusiasm shine through. They want to see that you’re not just qualified but also a great fit for their team culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Branch Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Branch Supervisor role. Highlight any previous industry or merchant experience, as well as your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background aligns with our values at Bassetts. Don’t forget to mention your enthusiasm for the position and your willingness to learn.
Show Off Your Communication Skills:Since this role involves interacting with customers and staff, make sure your written application showcases your excellent communication skills. Keep it clear, concise, and friendly – just like how we interact with our customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Bassetts
✨Know the Company Inside Out
Before your interview, take some time to research Bassetts and the Wolseley Group. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role involves face-to-face customer interaction, prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer – this will demonstrate your suitability for the position.
✨Demonstrate Team Spirit
As a Branch Supervisor, you'll need to support and guide your team. Be ready to discuss your experience working in teams, how you’ve contributed to team success, and any leadership roles you've taken on. Highlighting your ability to collaborate and motivate others will be key.
✨Prepare for Practical Questions
Expect questions that assess your problem-solving skills and ability to handle the day-to-day operations of the branch. Think about scenarios you might face, such as managing stock levels or resolving customer complaints, and how you would approach these challenges.
