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- Tasks: Assist customers, maximise sales, and handle orders at the trade counter.
- Company: Join Bassetts, a leading trade merchant in the UK and Ireland, focused on people and customer satisfaction.
- Benefits: Enjoy competitive salary, bonuses, generous leave, pension scheme, and health perks like free healthcare access.
- Why this job: Build skills and relationships in a supportive environment with opportunities for career growth.
- Qualifications: Customer service experience and strong communication skills are preferred; eagerness to learn is essential.
- Other info: Full-time role with a structured schedule, including alternate Saturday mornings.
The predicted salary is between 30000 - 42000 £ per year.
Salary: Competitive Salary + Bonus + Excellent Benefits
We are Bassetts, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity / adoption leave
- Access to a great range of online and high street discounts
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Trade Counter Sales Advisor based in Clady, you’ll be responsible for:
- Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendations
- Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships
- Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service
- Carrying out general warehouse duties, including picking and packing customer orders and unpacking stock to be booked in on our system and put away in the warehouse
- Scheduling customer deliveries
This is a full-time, permanent role working 42.50 hours per week Monday to Thursday 07.30am - 5.00pm and Friday 07.30am - 4.00pm, and alternate Saturday mornings from 09.00am - 12.00pm.
And here’s what we’d like you to have:
- Industry or merchant experience is advantageous
- Proven experience of dealing with customer sales on a face to face basis
- Excellent communication skills and confidence in customer interactions
- Dependable team player, prepared to support in all areas of the branch with a strong work ethic
- Eagerness to learn, with a positive and enthusiastic attitude
We look forward to receiving your application!
Trade Counter Sales Advisor employer: Bassetts (Wolseley) Limited
Contact Detail:
Bassetts (Wolseley) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Sales Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Bassetts. Understanding the specifics of what they sell will help you engage confidently with customers and provide tailored advice, which is crucial for a Trade Counter Sales Advisor.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with customers, showcasing your ability to handle inquiries and resolve issues effectively will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Bassetts if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Demonstrate your eagerness to learn and grow within the company. Highlight any relevant training or courses you've undertaken that show your commitment to personal development, as Bassetts values career progression.
We think you need these skills to ace Trade Counter Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer sales and any industry or merchant experience you have. Use specific examples to demonstrate your communication skills and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities of a Trade Counter Sales Advisor and express your eagerness to contribute to Bassetts.
Highlight Customer Service Skills: In your application, emphasise your ability to engage with customers and provide exceptional service. Include examples of how you've successfully built relationships with customers in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bassetts (Wolseley) Limited
✨Know the Company
Before your interview, take some time to research Bassetts and the Wolseley Group. Understand their values, products, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Customer Service Skills
As a Trade Counter Sales Advisor, customer interaction is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your communication skills and ability to build relationships.
✨Show Your Team Spirit
Bassetts values teamwork, so be ready to discuss how you've worked effectively within a team in previous roles. Share specific instances where you supported colleagues or contributed to a positive team environment.
✨Ask Insightful Questions
At the end of the interview, have a few questions prepared to ask the interviewer. This could be about the company culture, opportunities for development, or specifics about the role. It shows your enthusiasm and helps you assess if the company is the right fit for you.
