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- Tasks: Assist customers, provide product advice, and handle orders at the trade counter.
- Company: Join Bassetts, a leading trade merchant in the UK and Ireland, focused on people and customer satisfaction.
- Benefits: Enjoy competitive salary, bonuses, annual leave, pension scheme, and health perks like free healthcare access.
- Why this job: Build relationships, develop skills, and thrive in a supportive environment with great career opportunities.
- Qualifications: Sales or customer service experience preferred; strong communication and teamwork skills are essential.
- Other info: Full-time role with flexible hours, including alternate Saturday mornings.
The predicted salary is between 24000 - 36000 £ per year.
Salary: Competitive Salary + Bonus + Excellent Benefits
Trade Counter Assistant - Newry, Co. Down - Bassetts
We are Bassetts, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Trade Counter Assistant based in Newry, Co. Down, you’ll be responsible for:
- Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendations
- Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships
- Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service
- Carrying out general warehouse duties, including picking and packing customer orders and unpacking stock to be booked in on our system and put away in the warehouse
This is a full-time, permanent role working 42.50 hours per week Monday to Thursday 07.30am - 5.00pm, Friday 07.30am - 4.00pm and alternate Saturday mornings from 09.00am - 12.00pm.
Here’s what we’d like you to have:
- Industry or merchant experience is advantageous
- Proven experience in sales or customer service role
- Excellent communication skills and confidence in customer interactions
- Dependable team player, prepared to support in all areas of the branch with a strong work ethic
- Eagerness to learn, with a positive and enthusiastic attitude
We look forward to receiving your application!
Trade Counter Assistant employer: Bassetts (Wolseley) Limited
Contact Detail:
Bassetts (Wolseley) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant
✨Tip Number 1
Familiarise yourself with the products and services offered by Bassetts. Understanding the specifics of what they sell will help you engage confidently with customers and provide tailored advice, which is crucial for a Trade Counter Assistant.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with the company. Whether it's through networking or during the interview process, demonstrating your ability to build relationships and handle inquiries positively will set you apart.
✨Tip Number 3
Research the Wolseley Group and their values. Being able to articulate how your personal values align with theirs can make a strong impression and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare to discuss your previous experience in sales or customer service. Think of specific examples where you've successfully engaged with customers or resolved issues, as this will demonstrate your capability for the role.
We think you need these skills to ace Trade Counter Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Trade Counter Assistant position. Tailor your application to highlight how your skills and experiences align with what Bassetts is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in sales or customer service. Use bullet points to make it easy to read, and include specific examples of how you've successfully engaged with customers or maximised sales opportunities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your eagerness to learn and your positive attitude, as these are key traits they are looking for. Be sure to connect your past experiences to the specific duties mentioned in the job description.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Bassetts (Wolseley) Limited
✨Know the Company
Before your interview, take some time to research Bassetts and the Wolseley Group. Understand their values, services, and what sets them apart in the trade merchant industry. This knowledge will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
As a Trade Counter Assistant, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your communication skills and ability to build relationships.
✨Demonstrate Team Spirit
Bassetts values teamwork, so be ready to discuss how you've worked effectively within a team in previous roles. Share specific instances where you supported colleagues or contributed to a positive team environment.
✨Ask Insightful Questions
At the end of the interview, have a few questions prepared to ask the interviewer. This could be about the company culture, opportunities for growth, or specifics about the role. It shows your enthusiasm and helps you assess if the company is the right fit for you.
