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- Tasks: Assist customers, provide product advice, and handle orders at the trade counter.
- Company: Join Bassetts, a leading trade merchant in the UK and Ireland.
- Benefits: Competitive salary, bonuses, generous pension, and health perks.
- Why this job: Build customer relationships and develop your skills in a supportive environment.
- Qualifications: Sales or customer service experience and strong communication skills.
- Other info: Full-time role with excellent career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Salary:
Competitive Salary + Bonus + Excellent Benefits
Trade Counter Assistant – Mallusk – Bassetts
So, who are we? We are Bassetts, a part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Also, did we mention? In addition to the competitive salary there are also benefits on tap – including…
Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Trade Counter Assistant based in Mallusk, you’ll be responsible for:
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Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendations
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Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships.
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Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service.
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Carrying out general warehouse duties, including picking and packing customer orders and unpacking stock to be booked in on our system and put away in the warehouse
This is a full-time, permanent, role working 42.50 hours per week Mon – Thurs 7.30am – 5pm, Fri 7.30am – 4pm, every other Saturday 8.30 – 12pm.
And here’s what we’d like you to have:
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Industry or merchant experience is advantageous
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Proven experience in sales or customer service role
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Excellent communication skills and confidence in customer interactions.
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Dependable team player, prepared to support in all areas of the branch with a strong work ethic.
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Eagerness to learn, with a positive and enthusiastic attitude
We look forward to receiving your application!
#ACHS100
Trade Counter Assistant employer: Bassetts (Wolseley) Limited
Contact Detail:
Bassetts (Wolseley) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bassetts and the Wolseley Group. Understanding their values and what they stand for will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience in sales and customer service, making you sound confident and prepared when it’s your turn to shine.
✨Tip Number 3
Show off your personality! When you’re engaging with the interviewer, let your enthusiasm for the role come through. Share examples of how you've built strong customer relationships in the past – it’ll make you memorable and relatable.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you on their radar. Plus, it’s a great chance to reiterate your excitement about the Trade Counter Assistant role!
We think you need these skills to ace Trade Counter Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Trade Counter Assistant role. Highlight any previous customer service or sales experience, as well as your ability to work in a team.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you want to join Bassetts and how you can contribute to the team.
Show Off Your Communication Skills: Since this role involves engaging with customers, make sure your application showcases your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Bassetts (Wolseley) Limited
✨Know the Company Inside Out
Before your interview, take some time to research Bassetts and the Wolseley Group. Understand their values, services, and what sets them apart in the trade merchant industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Trade Counter Assistant, customer interaction is key. Prepare examples from your past experiences where you’ve successfully handled customer queries or built strong relationships. Highlight your communication skills and how you can contribute to exceptional customer service at Bassetts.
✨Demonstrate Your Team Spirit
Bassetts values team players, so be ready to discuss how you’ve collaborated with others in previous roles. Share specific instances where you supported your team or contributed to a positive work environment. This will show that you’re not just focused on individual success but also on helping the team thrive.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or opportunities for growth within the company. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into whether this is the right fit for you.
