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- Tasks: Assist customers, maximise sales, and handle orders in a dynamic trade environment.
- Company: Join Bassetts, a leading trade merchant with a people-first approach.
- Benefits: Competitive salary, bonuses, generous pension, and health perks.
- Why this job: Build your career while making a real impact in customer service.
- Qualifications: Sales or customer service experience and strong communication skills.
- Other info: Full-time role with excellent opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Salary:
Competitive Salary + Bonus + Excellent Benefits
Trade Counter Assistant – Mallusk – Bassetts
So, who are we? We are Bassetts, a part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Also, did we mention? In addition to the competitive salary there are also benefits on tap – including…
Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Trade Counter Assistant based in Mallusk, you’ll be responsible for:
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Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendations
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Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships.
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Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service.
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Carrying out general warehouse duties, including picking and packing customer orders and unpacking stock to be booked in on our system and put away in the warehouse
This is a full-time, permanent, role working 42.50 hours per week Mon – Thurs 7.30am – 5pm, Fri 7.30am – 4pm, every other Saturday 8.30 – 12pm.
And here’s what we’d like you to have:
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Industry or merchant experience is advantageous
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Proven experience in sales or customer service role
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Excellent communication skills and confidence in customer interactions.
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Dependable team player, prepared to support in all areas of the branch with a strong work ethic.
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Eagerness to learn, with a positive and enthusiastic attitude
We look forward to receiving your application!
#ACHS150
Trade Counter Assistant employer: Bassetts (Wolseley) Limited
Contact Detail:
Bassetts (Wolseley) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bassetts and the Wolseley Group. Understanding their values and what they stand for will help you connect better during your conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience in sales and customer service confidently.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the interviewer, let your passion for customer service shine through. Share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Trade Counter Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Trade Counter Assistant role. Highlight your relevant experience in sales or customer service, and don’t forget to mention any industry knowledge you have. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Bassetts (Wolseley) Limited
✨Know Your Products
Familiarise yourself with the products and services offered by Bassetts. Being able to discuss specific items and their benefits will show your enthusiasm and understanding of the role, making you stand out as a candidate.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples where you've successfully handled customer queries or complaints. This will demonstrate your ability to engage positively with customers, which is crucial for a Trade Counter Assistant.
✨Show Your Team Spirit
Bassetts values teamwork, so be ready to share experiences that highlight your ability to work well in a team. Discuss how you've supported colleagues in previous roles and contributed to a positive work environment.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about opportunities for growth within the Wolseley Talent Guild or how the team collaborates to enhance customer service. This shows you're not just looking for a job, but a career.