Trade Counter Assistant in Dungannon

Trade Counter Assistant in Dungannon

Dungannon Full-Time 28800 - 43200 £ / year (est.) No working from home possible
Bassetts (Wolseley) Limited

At a Glance

  • Tasks: Assist customers, provide product advice, and handle orders at the trade counter.
  • Company: Join Bassetts, a leading trade merchant in the UK and Ireland, part of the Wolseley Group.
  • Benefits: Enjoy competitive salary, bonuses, annual leave, pension scheme, and health perks.
  • Other info: Full-time role with flexible hours and opportunities for personal growth.
  • Why this job: Build skills, develop your career, and thrive in a supportive, customer-focused environment.
  • Qualifications: Sales or customer service experience preferred; strong communication and teamwork skills required.

The predicted salary is between 28800 - 43200 £ per year.

Salary:Competitive Salary + Bonus + Excellent BenefitsTrade Counter Assistant - Dungannon - BassettsSo, who are we? We are Bassetts, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary there are also benefits on tap – including...Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! As a Trade Counter Assistant based in Dungannon, you’ll be responsible for: Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendationsProactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships.Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service.Carrying out general warehouse duties, including picking and packing customer orders and unpacking stock to be booked in on our system and put away in the warehouse which will involve manual handling heavy stock i.e. toilets, sinks, boilers & radiatorsThis is a full-time, permanent, role working 42.50 hours per week Monday - Wednesday 07.30am - 5.00pm, Thursday 07.30am - 8.00pm (on a rota basis), Friday 07.30am - 4.00pm.And here’s what we’d like you to have:Plumbing Industry experience is preferentialExperience of working in a busy trade counter environmentProven experience in Face to Face sales and customer serviceDependable team player, prepared to support in all areas of the branch with a strong work ethicEagerness to learn, with a positive and enthusiastic attitudeWe look forward to receiving your application!#ACHS150

Trade Counter Assistant in Dungannon employer: Bassetts (Wolseley) Limited

Bassetts (Wolseley) Limited is an exceptional employer located in Portadown, offering a dynamic work environment where employees are valued and encouraged to grow. With competitive salaries, bonuses, and a strong focus on employee development, the company fosters a collaborative culture that prioritises building lasting relationships with customers and internal teams. Join us to be part of a supportive team that drives success while enjoying a healthy work-life balance.

Bassetts (Wolseley) Limited

Contact Details:

Bassetts (Wolseley) Limited Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Trade Counter Assistant in Dungannon

Tip Number 1

Familiarise yourself with the products and services offered by Bassetts. Understanding their range will help you engage confidently with customers and provide tailored advice, which is crucial for a Trade Counter Assistant.

Tip Number 2

Showcase your customer service skills during any interactions you have with the company. Whether it's through networking or during the interview process, demonstrating your ability to build strong relationships will set you apart.

Tip Number 3

Highlight any previous experience in sales or the trade industry when discussing your background. This will show that you understand the environment and can hit the ground running in the role.

Tip Number 4

Be prepared to discuss how you handle customer inquiries and complaints. Providing examples of your proactive approach to problem-solving will demonstrate your commitment to exceptional customer service.

We think you need these skills to ace Trade Counter Assistant in Dungannon

Customer Service Skills
Sales Skills
Communication Skills
Teamwork
Problem-Solving Skills
Attention to Detail
Time Management

Some tips for your application 🫡

Tailor Your CV:Make sure your CV highlights relevant experience in sales or customer service. Emphasise any industry or merchant experience you have, and showcase your communication skills and teamwork abilities.

Craft a Compelling Cover Letter:Write a cover letter that reflects your enthusiasm for the Trade Counter Assistant role. Mention specific examples of how you've successfully engaged with customers in the past and how you can contribute to building strong customer relationships.

Highlight Your Skills:In your application, clearly outline your skills that match the job description. Focus on your ability to handle customer interactions positively, your eagerness to learn, and your strong work ethic.

Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for customer-facing roles.

How to prepare for a job interview at Bassetts (Wolseley) Limited

Know the Company

Before your interview, take some time to research Bassetts and the Wolseley Group. Understand their values, services, and what sets them apart in the trade merchant industry. This knowledge will help you tailor your answers and show genuine interest.

Showcase Customer Service Skills

As a Trade Counter Assistant, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your communication skills and ability to build relationships.

Demonstrate Team Spirit

Bassetts values team players, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you supported your team or contributed to a positive work environment.

Ask Insightful Questions

At the end of the interview, have a few questions prepared that show your enthusiasm for the role and the company. Inquire about opportunities for growth within the Wolseley Talent Guild or ask about the team dynamics at the Dungannon branch.